Automation Solutions Lead

hace 21 horas


Paraíso, Paraíso, Costa Rica Edwards Lifesciences A tiempo completo
Key Responsibilities

We are seeking a highly skilled Automation Solutions Lead to join our team at Edwards Lifesciences. As an integral part of our operations leadership, you will lead efforts to support and maintain automation solutions in production, including RPA bots.

You will be responsible for leading efforts in incident management, analyzing incidents, performing triage, determining incident priorities, performing in-depth production incident troubleshooting for service restoration and resolution within defined SLA, and monitoring fixes to ensure bots function correctly.

Additionally, you will escalate incidents to Level 3 in compliance with Edwards RPA incident management process, manage P1 incidents effectively with the RPA team, business stakeholders, and other IT or business partners.

Leadership and Communication

As a key member of our team, you will lead continuous improvements projects to improve automation service quality, present analytics on Service Level Agreements (SLA), Key Performance Indicators (KPI), and other operational and business value metrics to leadership.

You will serve as a liaison among various stakeholders, including business process owners in Business Units, Functional Groups, Regions, and IT, and establish effective communication channels to ensure seamless collaboration.

Automation Solutions Leadership

You will lead efforts to design, develop, and implement automation solutions using RPA and related technologies for ROI-based use cases, prioritize enhancements and bug fixes to restore services in production, and work with business stakeholders and IT teams to determine requirements and design solutions.

Familiarity with enterprise information systems or the ability to quickly learn is essential, as well as developing partnerships with Architects and BSAs for key information systems.

Requirements and Qualifications

To be successful in this role, you must have a Bachelor's degree in computer science or a related field, with 6 years of experience required, or a Master's degree in computer science or a related field, with 4 years of experience.

At least 5 years of working experience in Robotic Process Automation (RPA) is necessary, preferably in UiPath as a developer or support engineer, and preferred qualifications include UiPath Developer Accreditation and strong knowledge and understanding of UiPath Reframe work architecture.



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