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Customer Service Delivery Specialist
hace 1 semana
**Job Overview**
Nitel is seeking a highly skilled Customer Service Delivery Specialist to join our team. As a key member of our service delivery process, you will be responsible for managing all aspects of customer relationships, ensuring timely and seamless delivery of services.
**Key Responsibilities**
- Manage customer requests for new services, including internal and external escalations for pre-order and post-order issues.
- Build 'deals' with adherence to department guidelines and processes.
- Complete assigned tasks within Hyperdrive (CRM platform) and keep tasks and order status up to date with order details and project comments.
- Ensure data accuracy of information in the CRM platform.
- Follow-up on Carrier Site Survey Results, communicate results and site requirements to customers.
- Ensure on-time delivery of service and related project dates.
- Communicate with customers on order-related details as needed.
**Skills and Qualifications**
- Experience in a fast-paced customer service role or office work experience with web-based tools and data entry.
- Excellent communication skills.
- Advanced English Speaker skills (B2+).
- Proficiency with Microsoft Office Suite.
- Self-motivation, excellent organization skills, and an eye for detail.
- Telcom/networking experience a plus.
**Benefits**
Nitel offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
