Assistant to Customer Management Team

hace 5 días


San José, San José, Costa Rica PST A tiempo completo

We are seeking a highly motivated and communicative assistant to join our team in the area of customer management. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Job Description:

The successful candidate will have the following responsibilities:

  • CUSTOMER SUPPORT: Responding to customer inquiries and resolving issues in a timely and efficient manner.
  • TICKET PROCESSING: Creating and managing tickets to ensure accurate records and customer satisfaction.
  • APPOINTMENT SCHEDULING: Coordinating appointments and documenting their content to ensure accurate records.
  • ERP SYSTEM ADMINISTRATION: Creating and managing documents using an ERP system.

You will also be responsible for:

  • PROCESS IMPROVEMENT
  • CUSTOMER RETENTION
  • TEAM COORDINATION
Requirements:
  • Bachelor's degree in any related discipline.
  • At least 5 years of experience in a similar role, preferably in sales, marketing, or customer service.
  • Strong organizational skills and ability to work efficiently in a fast-paced environment.
  • Project management and coordination skills.
  • Familiarity with ERPNext or similar systems, as well as working in a ticketing system.
  • Experience with Large Language Models (LLM) and professional communication skills.
  • Very good English skills, both written and spoken.
  • Flexible and independent, with the ability to work in a team.


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