Implementation Specialist

hace 16 horas


San Francisco, Heredia, Costa Rica Smarsh A tiempo completo
About Smarsh

Smarsh is a leading provider of cloud-based solutions for enterprise information archiving and e-discovery. We are seeking a highly skilled Implementation Specialist to join our Solutions Delivery team.

Job Summary

The Implementation Specialist will play a critical role in ensuring the successful deployment of our solutions to customers. This includes coordinating customer escalations, promoting exceptional customer experience, and implementing process runbooks and associated documentation.

Key Responsibilities:
  • Setup, configure, and provide documentation for hosted services
  • Troubleshoot and/or implement complex data migrations
  • Provide pre-sales and sales technical support as needed
  • Collaborate with Client Services leadership team and departments across the organization
Requirements:
  • Bachelor's degree or equivalent experience
  • 2+ years working in a Windows server and Exchange messaging environment
  • 1+ years working with Smarsh technology and services
  • Salesforce experience a plus
  • Proficient in MS Office (Word, Excel, PowerPoint, Visio)
  • Excellent written and verbal communication skills
  • Ability to work extended hours/days to meet clients' launch schedules
What We Offer:
  • A competitive salary range
  • A comprehensive benefits package
  • Ongoing training and development opportunities


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