Implementation Specialist
hace 16 horas
Smarsh is a leading provider of cloud-based solutions for enterprise information archiving and e-discovery. We are seeking a highly skilled Implementation Specialist to join our Solutions Delivery team.
Job SummaryThe Implementation Specialist will play a critical role in ensuring the successful deployment of our solutions to customers. This includes coordinating customer escalations, promoting exceptional customer experience, and implementing process runbooks and associated documentation.
Key Responsibilities:- Setup, configure, and provide documentation for hosted services
- Troubleshoot and/or implement complex data migrations
- Provide pre-sales and sales technical support as needed
- Collaborate with Client Services leadership team and departments across the organization
- Bachelor's degree or equivalent experience
- 2+ years working in a Windows server and Exchange messaging environment
- 1+ years working with Smarsh technology and services
- Salesforce experience a plus
- Proficient in MS Office (Word, Excel, PowerPoint, Visio)
- Excellent written and verbal communication skills
- Ability to work extended hours/days to meet clients' launch schedules
- A competitive salary range
- A comprehensive benefits package
- Ongoing training and development opportunities
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