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Pfizer's Global Financial Solutions (GFS) Shared Services is a leading financial operations center with a rich history dating back to 1997.
Originally based in Memphis, Tenn., the organization expanded its global footprint to Europe in 2003, Asia in 2007, Latin America in 2013, and Eastern Europe in 2014. In 2016, GFS welcomed Cairo into its network, providing financial shared services support to the AfME region.
GFS Shared Services has a diverse workforce of over 900 Pfizer colleagues, complemented by a successful partnership with Genpact in three locations globally. The team operates from regionally centralized locations in San Jose, Costa Rica, performing essential Record-to-Report, Invoice-to-Pay, Travel & Entertainment, Credit-to-Cash, and other related activities on behalf of Pfizer.
The Chargeback Analyst plays a critical role in processing chargeback claims for wholesalers in the US and Puerto Rico, as well as resolving exceptions related to contracts, products, and membership in a timely and accurate manner.
This position involves regular interaction with internal and external customers, including GFS Americas, Wholesalers, Contract teams, Business Technology, and A/R and Collections. The Chargeback Analyst will identify data and systems issues related to wholesaler chargeback submissions promptly and work to eliminate recurring issues and rework.
Key Responsibilities:
- Process chargeback claims efficiently and accurately for business trade customers (wholesalers) worldwide
- Research chargeback claims submitted from wholesalers and/or distributors, disputing if necessary by comparing debit memos received to contract information
- Collaborate regularly within the department to review processes, metrics, industry updates, and chargeback-related issues
- Manage Chargeback and Membership Work-in-Process (WIP) lines
- Manage shared Chargeback and Membership mailboxes
- Provide audit research and support for Chargebacks and Memberships
- Conduct project research for Chargebacks and Memberships
- Participate in GFS Americas order-to-cash initiatives as needed
Qualifications:
- Bachelor's degree or equivalent from an accredited institution, preferably in Business or Finance
- 1-2 years of experience required, ideally in a Finance or data processing-related position
- Strong analytical skills, attention to detail, and problem-solving abilities
- Excellent communication and teamwork skills
- Able to work independently in a team environment
Pfizer is committed to equal opportunity employment and compliance with all applicable equal employment opportunity legislation in each jurisdiction.
