Central America Operations Business Analyst
hace 2 días
At Uber, we're building technology to connect people with what they want, when and where they want it.
The Strategy & Ops team empowers our regional and local teams through insights, analysis, and thought leadership. As a key member of this team, you will play a pivotal role in driving business growth by improving the customer experience through initiatives focused on merchants.
You'll be responsible for performing analyses and projects that impact Experience OKRs such as Return on Revenue (RoR), conversion rate/capture rate (rC/R), end-to-end (E2E), and restaurant defects. You'll act as an analytical expert regarding merchant performance and behavior in Central America, enabling us to better understand metrics and discover or implement potential solutions to improve them.
This role is part of our Central America Operations team and will work closely with the Merchant Operations team to share and embrace best practices in Latin America. Your primary focus will be on analyzing data to monitor and understand merchant performance, identifying opportunities for improvement, and implementing existing projects and processes to optimize their impact.
About the Role:
- Analyzing Data: This is a highly analytical role requiring knowledge and skill in data analytics. You'll craft, collect, and incorporate data about operations to monitor merchant performance and find opportunities to improve. With help from colleagues, you'll build analytical frameworks and operational models to enable constant improvement.
- Building and Optimizing Processes: With discovered opportunities, you'll unlock their potential by implementing existing projects and processes to improve customer experience and restaurant performance, optimizing them where possible to maximize impact.
- Growing the Business: As a key member of the Operations team, you'll constantly seek solutions for Central America. Your processes and projects will directly contribute to business growth.
Requirements:
- Professional proficiency in English and Spanish
- Strong SQL and Excel skills; other database experience considered a plus
- Critical thinking and analytical rigor when dealing with data and scaling processes
- 2+ years of experience working with SQL
- Strong problem-solving and communication skills
- Experience with data-driven decision-making, exercising good judgment in ambiguous circumstances, and efficiently communicating across a diverse team
- Previous experiences proving your sense of ownership, ability to go from high-level business strategy to tactical execution, and getting-things-done approach.
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