Senior Learning Content Developer

hace 3 días


San José, San José, Costa Rica Snap Finance A tiempo completo

About Snap Finance

Snap Finance is a rapidly expanding FinTech company focused on digital disruption in the financial services industry. Our proprietary technology platform and machine-learning decisioning algorithms are transforming the face and pace of consumer retail finance.

Our Culture

We have a strong, supportive culture and are dedicated to our customers, merchant partners, and team members. We value diversity and welcome applications from all qualified candidates.

The Job

We're seeking an experienced Instructional Designer to own the instructional materials for our Customer Care roles, including presentations, job aids, knowledge checks, and nesting programs. You will help develop engaging curriculum, maintain materials, and continually evaluate and improve the programs. This role requires analyzing program effectiveness and incorporating feedback from learners, trainers, master trainers, and management to ensure the best outcomes.

Your Role

You will be responsible for:

  • Owning the instructional materials for all Customer Care roles;
  • Helping develop engaging curriculum and maintaining materials;
  • Continually evaluating and improving programs;
  • Analyzing program effectiveness and incorporating feedback from various stakeholders.

Requirements

To succeed in this role, you'll need:

  • A Bachelor's degree in Instructional Design, Communications, or Adult Education;
  • Experience with the ADDIE instructional design process;
  • Excellent writing and grammar skills;
  • Strong communication and collaboration skills;
  • Strong organizational, planning, prioritization, and analytical skills;
  • Proficiency in Microsoft Office;
  • Experience in Learning Management Systems and E-learning authoring is a plus;
  • Previous experience in call centers is a plus.

Benefits

We offer a range of benefits to support your well-being and career growth, including:

  • Generous paid time off;
  • Competitive medical, dental, and vision coverage;
  • Company-paid life insurance;
  • Fantastic work environment;
  • A value-based culture where growth opportunities are endless.

Diversity and Inclusion

Snap Finance values diversity and welcomes applications from all qualified candidates without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.



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