Strategic Security Services Governance Lead

hace 18 horas


San Francisco, Heredia, Costa Rica Ibm A tiempo completo
Job Summary

The Strategic Security Services Governance Lead serves as a key point of contact between the client and IBM Managed Security Services (MSS) for operational governance of MSS security services activities and deliverables.

Key Responsibilities
  • Provide governance, oversight, and leadership for MSS operational security activities including understanding change requests, tuning, SLA/Service Quality metrics, and processes as required.
  • Communicate issues, requests, and status directly with MSS senior management.
  • Participate in MSS operational cadence calls with stakeholders.
  • Provide visibility and leadership to MSS and client in critical situations and sensitive projects.
  • Coordinate, review, and deliver root cause analyses for MSS service delivery defects.
  • Establish and maintain communications with the client point of contact through daily/weekly status calls, status reports, etc.
  • Document all communications and agreements with the client related to MSS operational and security activities for historical tracking purposes.
  • Coordinate escalations and engage the appropriate delivery teams to satisfy client needs.
  • Coordinate operational portal training.
  • Lead periodic status meetings with internal and client stakeholders.
  • Produce and conduct periodic MSS operational review teleconferences or on-site meetings with client key stakeholders to review the contents of a monthly governance report and illustrate the value IBM brings to the client.
  • Prepare and deliver weekly and monthly reports and quarterly executive level reviews that illustrate the value IBM brings to the client as agreed per client governance schedule.
Requirements
  • Security competencies.
  • Fluent English.
  • Travel Required (20%).
About Us

IBM Consulting is IBM's consulting and global professional services business, with market-leading capabilities in business and technology transformation. We offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through collaboration. We believe in the power of technology responsibly used to help people, partners, and the planet. At IBM, we strive to be the catalyst that makes the world work better.

Our Culture

We pride ourselves on being an early adopter of artificial intelligence, quantum computing, and blockchain. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration.


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