Data-Driven CX Specialist
hace 4 días
We are seeking a highly skilled Data-Driven CX Specialist to join our CX team at Experian. The successful candidate will be responsible for analyzing customer satisfaction data, developing actionable insights and recommendations, and creating impactful dashboards, reports, and analysis.
The ideal candidate will have advanced English proficiency, a working knowledge of Salesforce, Tableau, and other CRM systems, as well as experience in transforming raw data into actionable information.
Main Responsibilities- Develop actionable insights and recommendations based on customer satisfaction data analysis.
- Create impactful dashboards, reports, and analysis by integrating customer feedback and satisfaction data with operational data from various sources.
- Build meaningful reports and presentations in Excel, Tableau, and power-point.
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