Data-Driven CX Specialist

hace 4 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo
CX Data Analyst Job Description

We are seeking a highly skilled Data-Driven CX Specialist to join our CX team at Experian. The successful candidate will be responsible for analyzing customer satisfaction data, developing actionable insights and recommendations, and creating impactful dashboards, reports, and analysis.

The ideal candidate will have advanced English proficiency, a working knowledge of Salesforce, Tableau, and other CRM systems, as well as experience in transforming raw data into actionable information.

Main Responsibilities
  • Develop actionable insights and recommendations based on customer satisfaction data analysis.
  • Create impactful dashboards, reports, and analysis by integrating customer feedback and satisfaction data with operational data from various sources.
  • Build meaningful reports and presentations in Excel, Tableau, and power-point.


  • San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About Us:Amazon Advertising operates across multiple platforms, including mobile and desktop websites, proprietary devices, and the Amazon Programmatic Demand Side Platform. Our team is dedicated to providing timely operational reports to quantify the Creative Specialist team's effort and impact.Your Role:Develop expertise in topics related to creative...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About UsAt Experian, we're committed to helping our clients make informed decisions through data-driven insights. As a leading global information services company, we unlock the power of data to create more opportunities for consumers, businesses, and society.Job SummaryWe're seeking an experienced Senior Business Intelligence Analyst to join our Customer...

  • CX Systems Design Lead

    hace 7 días


    San Francisco, Heredia, Costa Rica Ttec Digital A tiempo completo

    Required Skills and Qualifications5+ years of industry experience in Voice User Interface design of conversational systemsExperience conducting Usability Studies and WOZ tests, along with Tuning process, performing Call Analysis, reviewing speech tuning data, and making recommendations to improve VUI/CX designUse of data analytics to assist in continuous...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company OverviewExperian is a global information services company that unlocks the power of data to create more opportunities for consumers, businesses, and society. With a rich history of innovation, Experian has been recognized as one of the 100 Best Companies to work for by Fortune and one of the 100 World's Most Innovative Companies by Forbes...


  • San Francisco, Heredia, Costa Rica Buscojobs Costa Rica A tiempo completo

    At Buscojobs Costa Rica, we are seeking a skilled Data Analytics Specialist to join our team. The ideal candidate will have a strong background in data analysis and interpretation, with experience working with large datasets and developing data-driven solutions.About the Role:The Data Analytics Specialist will be responsible for collecting, analyzing, and...


  • San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completo

    **About Us**British American Tobacco is a global organization that's committed to creating a better tomorrow. We're driven by our purpose and passion for innovation, making us a top employer with a diverse workforce.This role is part of our Global Business Services (GBS) team, which is responsible for delivering HR services across the Americas region. We're...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About the RoleExperian is seeking a seasoned Senior Data Insights Specialist to drive business growth through data-driven decision-making. In this role, you will lead data analysis projects, develop predictive models, and create actionable insights to inform business strategy.Responsibilities include:• Designing and executing data collection plans to...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    **About Us**At Experian, we are committed to unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society.We take pride in our culture that values diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, rewards & recognition, volunteering, making an impact...As a...

  • Data Entry Specialist

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Bcd Meetings & Events A tiempo completo

    **BCD Meetings & Events: Data Specialist (Data Entry)****About Us**:At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate, and change behavior for our customers.As the world's most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people,...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Unlock the Power of Data to Drive Business SuccessWe are Experian, a global leader in information services, dedicated to unlocking the potential of data to transform lives and create opportunities for consumers, businesses, and society.About UsWe have been helping economies and communities flourish for over 125 years, and our passion for innovation drives us...


  • San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

    **Job Overview**We are currently seeking a Cloud Infrastructure Specialist to join our team in Costa Rica.Position's General Duties and Tasks:Create the container infrastructure platform for the company.Coordinate with other infrastructure teams to meet goals.Enhance delivery systems with Continuous Integration.Improve the monitoring and alert...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    About the RoleThe Data Quality Specialist is a professional position that applies specialized knowledge in monitoring, assessing, analyzing, and evaluating processes and data within the organization.This role involves identifying policy gaps and formulating policies, interpreting data, and making recommendations. The specialist also conducts research and...


  • San Francisco, Heredia, Costa Rica Ttec Digital A tiempo completo

    Job DescriptionDiscover and assist clients in defining system personas to be embodied in the user interfaceCreate effective CX user interface designs, including call flow, dialogs, prompts, non-verbal audio, and grammar specifications for IVR, IVA, Bot, smart speaker, and messaging systemsEducate clients on best practices around conversational CX design and...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About the RoleThis is an exciting opportunity for a Customer Insights Expert to join our CX team at Experian. The successful candidate will be responsible for analyzing customer satisfaction data and developing actionable insights and recommendations to drive business growth.The ideal candidate will have 3-5 years of experience in data-related roles,...


  • San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

    Company Overview: Ntt Data is a trusted global innovator of business and technology services. We serve leading organizations worldwide, providing innovative solutions to drive their success.Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team. As a Senior Help Desk Associate, you will be responsible for managing all types...


  • San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

    **Req ID**: 204475We are currently seeking a Software Development Senior Specialist to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).**Position overview****Position's General Duties and Tasks**:**Qualifications****Must have Skills**:- 5+ years of experience coding in any language- Experience with React or Angular (React is preferred)- Experience...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    At Experian, we are committed to empowering consumers and clients with confidence in managing their data. As a Data Security Operations Specialist, you will play a vital role in supporting business-as-usual (BAU) activities by fulfilling multiple requests for internal users and external clients, adhering to security best practices and guidelines set by the...


  • San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    We are looking for a talented Enterprise Data Specialist to join our team at SGF Global in Heredia, Costa Rica. As a key member of our IT department, you will be responsible for designing and implementing database systems that meet the needs of our end-users.**Key Responsibilities:**• Design and implement database systems that meet the specialized needs of...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Title: Customer Experience AnalystLocation: RemoteJob Type: Full-timeAbout the RoleWe're seeking an experienced Customer Experience Analyst to join our Experian team. As a key member of our Customer Experience (CX) team, you'll be responsible for analyzing complex data sets to identify trends, patterns, and insights that drive business growth. You'll...


  • San Francisco, Heredia, Costa Rica Zm Financial Systems A tiempo completo

    Job DescriptionWe are seeking a highly skilled Data Governance Specialist to join our team at Zm Financial Systems. As a key member of our Enterprise Data Management team, you will be responsible for building a well-governed data environment by crafting defined catalogs of data that are searchable and usable for data consumers.You will demonstrate expertise...