HR Services Consultant
hace 2 semanas
**Job Overview:**
Auxis is seeking an HR Services Analyst to act as the first point of contact for associates calling the Open-Door Support team.
This role involves providing general information and guidance on portal navigation, the Open-Door program, and HR policies and procedures.
The ideal candidate will have experience working in a high-volume contact center environment with phones and excellent communication skills.
Responsibilities:
- Answer general questions regarding portal navigation, the Open-Door Program, and HR policies and procedures, referring to an online knowledge base for information and guidance.
- Use a case management tool for tracking requests and may transfer or escalate them to other service center parties if the issue cannot be resolved within the team.
- Assure information is complete, accurate, and approved by appropriate superior.
- Perform intake, sorting, tracking, and distribution for documents that arrive at the service center for processing (e.g., mail) and other duties as assigned.
- May assist with basic transactions as assigned according to proper procedure, policy, and direction.
Required Skills and Qualifications:
- 1-year experience working in a high-volume contact center environment with phones.
- English level of B2+ (written and verbal).
- Completed High School Degree, or active student of Psychology, Human Resources, or administration.
- Computer skills and experience.
- Precise Active-Listening.
- Demonstrated verbal and written communication skills.
- Experience working with Microsoft Tools and Applications.
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