Multinational Performance Management Professional

hace 5 días


San Francisco, Heredia, Costa Rica Dhl Express A tiempo completo

DHL Express Overview: As the world's leading logistics company, we operate in over 220 countries and offer exciting opportunities for career growth and development.

Job Summary: The BPO Specialist GBS will be responsible for delivering high-quality service to our customers while driving business process optimization and performance management initiatives.

Key Responsibilities:

  • Process Optimization: Develop and implement process improvements to increase efficiency and effectiveness
  • Performance Management: Monitor and analyze performance metrics to identify areas for improvement
  • Customer Service: Provide excellent customer service while resolving issues and concerns

Requirements:

  • Education: Bachelor degree in Business Administration, Industrial Engineering, Computer Engineering or similar
  • Languages: 85% English fluency, Advanced Spanish fluency; Portuguese is a plus
  • Experience: At least 1 year of experience working in multicultural teams, 6 months experience with ticketing tools such as GSN, 2 years of experience documenting and improving processes, and defining systems requirements

What We Offer:

  • Flexibility: Up to 25% travel required
  • Compensation Package: Competitive compensation package
  • Professional Growth: Opportunities for training and professional growth

Equal Opportunity Employer: We welcome applications from diverse candidates and offer reasonable accommodations if needed.



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