Elevate Your Career as a Research Innovation Lead
hace 4 días
About the Role:
We are seeking a highly skilled Research Specialist to join our team at Amazon Support Services Costa Rica Srl - B20. As a Research Specialist, you will play a key role in helping us grow our product using Seller Insights.
Key Responsibilities:
- Identify and apply human-centered research methods to answer critical questions about our users, ensuring that research questions, timelines, and resources are effectively aligned.
- Develop and execute comprehensive research roadmaps, providing regular updates and refreshes to ensure ongoing relevance.
- Analyze human performance, behavioral, and interaction data to test product and UX design hypotheses, derive actionable recommendations for design and actions, and validate human error probabilities.
- Foster deep empathy and understanding of our diverse Selling Partners across various audiences, including designers, PMs, engineers, and business leaders.
Requirements:
- A degree in Human Factors, Human-Computer Interaction, Cognitive Engineering, or a related field.
- Exceptional communication, presentation, interpersonal, and analytical skills, with the ability to convey complex concepts clearly and persuasively across different audiences and levels of the organization.
- Experience working in agile/scrum environments and a willingness to adapt to startup-like conditions.
- A background in human-centered/human factors research or technical fields such as software development, systems management, or similar.
- Proven ability to deliver high-quality human factors and human-centered research to drive innovation in cloud financial management digital tools.
- Must meet/exceed Amazon's leadership principles requirements for this role.
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