Senior Service Operations Specialist
hace 5 días
As a Senior Service Operations Specialist at Mondelez International, you will be part of our Business Services team, providing front-line support to employees across various processes and regions. Your primary responsibility will be to serve as the first point of contact for inquiries related to your area of expertise, ensuring timely and high-quality customer service.
Key Responsibilities:
- Provide exceptional customer experience by resolving employee-related queries efficiently.
- Work within service level agreements (SLAs) to ensure all requests are met or exceeded.
- Accurately collect case details and employee data, maintaining confidentiality and adhering to quality assurance standards.
Requirements:
- 2-3 years of experience in Customer Service with advanced English language proficiency.
- Advanced French language skills required.
- Proven ability to manage HR systems (Workday, ServiceNow) and databases.
- Skilled in multi-tasking, managing fluctuating workloads, and meeting deadlines.
- Strong analytical and problem-solving skills with the ability to learn quickly under pressure.
-
Senior Operations Specialist
hace 1 semana
San José, San José, Costa Rica Moody'S Investors Service A tiempo completoSenior Operations AnalystWe are seeking an experienced Senior Operations Analyst to join our Regulatory Support and Controls team in MIS Ratings Operations and Controls. This team is responsible for implementing, executing, supporting, and controlling processes and enabling technology that support the end-to-end credit rating process and regulatory-mandated...
-
Senior Fintech Project Manager
hace 2 semanas
San José, San José, Costa Rica Svc Operations A tiempo completoSVC Operations is a dynamic and innovative fintech organization that is revolutionizing the financial services industry.We are committed to creating cutting-edge solutions that provide seamless, secure, and accessible financial services to our customers.As we expand our operations to Costa Rica, we are seeking a highly skilled and motivated Senior Fintech...
-
Senior Office Operations Specialist
hace 1 semana
San José, San José, Costa Rica Intel A tiempo completoAbout the Opportunity:We are seeking a highly skilled Senior Office Operations Specialist to join our team at Intel. As a Senior Office Operations Specialist, you will play a critical role in supporting senior managers by providing exceptional logistical support, calendar management, and travel coordination.Responsibilities include:Managing complex domestic...
-
Service Operations Specialist
hace 5 días
San José, San José, Costa Rica Mondelez International A tiempo completo**About the Role**The Service Operations Specialist will be responsible for ensuring impeccable service operations across Mondelez International's Latin America presence. This includes analyzing and reporting on exceptions, providing input for training materials, and driving standardization and simplification of processes.
-
Professional Service Operations Specialist
hace 1 semana
San José, San José, Costa Rica Mondelez International A tiempo completo**Job Overview**We are seeking a skilled Professional Service Operations Specialist to join our Global Business Services team. As a key member of the team, you will be responsible for delivering high-quality service operations in support of Mondelez International's business goals.**Key Responsibilities**Ensure that service level agreements and obligations...
-
Financial Operations Specialist
hace 2 semanas
San José, San José, Costa Rica Moody'S Investors Service A tiempo completoCompany OverviewMoody's Investors Service is a leading provider of credit ratings and research for the global capital markets. The company's mission is to provide high-quality financial information and analysis to help investors make informed decisions.Job DescriptionWe are seeking a skilled Financial Operations Specialist to join our team. As a Financial...
-
Senior Fulfillment Operations Specialist
hace 2 semanas
San José, San José, Costa Rica Smartsheet A tiempo completoThe Senior Fulfillment Operations Specialist is responsible for the timely and accurate review and processing of Smartsheet customer orders and across our global organization.You will ensure the accuracy, quality, and completeness of customer orders and invoices.In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a...
-
Service Center Operations Manager
hace 2 semanas
San José, San José, Costa Rica Epson America, Inc A tiempo completoJob SummaryWe are seeking a highly skilled Service Center Specialist to join our team at Epson America, Inc. The ideal candidate will have a strong background in supporting the effective operation of Authorized Service Centers by monitoring and analyzing data.Main ResponsibilitiesCollaborate with key customers including ASC, Sales & Marketing, Finance,...
-
Senior Operations Analyst
hace 1 semana
San José, San José, Costa Rica Moody'S Investors Service A tiempo completoThe Regulatory Support and Controls (RSC) team in MIS Ratings Operations and Controls is responsible for the implementation, execution, support, and controls of processes and enabling technology that support the end-to-end credit rating process and regulatory-mandated processes.We are looking to hire a Senior Operations Analyst to join the team**As Senior...
-
Senior IT Service Management Professional
hace 3 días
San José, San José, Costa Rica Splunk A tiempo completoWe are seeking a skilled Senior IT Service Management (ITSM) Specialist to join our Global Service Management organization as a Configuration and Asset Management Specialist, with a focus on Software Asset Management.This role will involve implementing the Software Asset Management module in ServiceNow and driving best practices across all ITSM processes and...
-
Senior Settlement Operations Specialist
hace 5 días
San José, San José, Costa Rica Western Union A tiempo completo**Specialist, Settlement Operations - A Meaningful Role**We are seeking an experienced Specialist to join our Settlement Operations team in Costa Rica. As a member of our global business, you will play a critical role in ensuring smooth settlement processes for our customers worldwide.As a Settlement and analytical expert, you will utilize your skills and...
-
Customer Service Operations Specialist
hace 5 días
San José, San José, Costa Rica Oracle A tiempo completoAt Oracle, we are seeking a highly motivated and organized individual to fill the role of Customer Service Operations Specialist.This is a fast-paced position that requires strong communication skills, attention to detail, and ability to multitask.The primary responsibility of this role is to ensure timely and efficient handling of customer requests,...
-
Senior Revenue Operations Specialist
hace 3 días
San José, San José, Costa Rica Moody'S Investors Service A tiempo completoWe are a global leader in credit ratings, research, and risk analysis, empowering clients to make informed decisions. At Moody's Investors Service, we believe that diversity and inclusion are essential to our success.As a Senior Revenue Analyst, you will play a critical role in driving business growth and improving financial performance. You will be...
-
Senior Payment Operations Specialist
hace 5 días
San José, San José, Costa Rica Pfizer A tiempo completoAbout the RoleThis position is a critical part of our Global Payments team, responsible for ensuring the compliance and accuracy of all payments made on behalf of Pfizer.As a Senior Payment Operations Specialist, you will be the primary point of contact for all key activities related to MEET payments, including coordinating with stakeholders, reviewing...
-
Senior Accounts Receivable Operations Specialist
hace 13 minutos
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Accounts Receivable Operations Specialist to join our team at Amzn Support Srvcs Costa Rica. As a key member of our Global AR Operations team, you will play a critical role in enabling our vision and strategy.ResponsibilitiesAuthor and maintain up-to-date SOPs, process documents, and desktop...
-
Corporate Operations Specialist
hace 13 minutos
San José, San José, Costa Rica Citi A tiempo completo**Job Description:**The Corporate Operations Specialist will be responsible for ensuring the timely execution of transactions for corporate clients in accordance with service agreements (SLAs). This role involves monitoring and analyzing reports to identify recurring issues and opportunities for process improvements.Main Responsibilities:Monitor compliance...
-
Operations Management Specialist
hace 5 días
San José, San José, Costa Rica Webhelp A tiempo completo**Job Summary:**We are seeking a highly skilled Operations Management Specialist to join our team. As an Operations Management Specialist, you will be responsible for ensuring the staffing levels are consistent on a Real Time Basis and meet with the Business needs.**Key Responsibilities:**Distribute accurate and timely agent schedules.Input Intraday...
-
Senior Accounting Specialist
hace 7 días
San José, San José, Costa Rica Te Connectivity A tiempo completoJob OverviewWe are seeking a highly skilled Senior Accounting Specialist to join our team at TE Connectivity. As a key member of our financial shared service center, you will be responsible for developing and implementing accounting systems, designing operational procedures, and providing expert support to our business units.
-
Business Operations Specialist
hace 1 semana
San José, San José, Costa Rica Intelliswift Software, Inc. A tiempo completo**Job Title:** Business Operations Specialist**Company Overview:We are seeking a highly skilled Business Operations Specialist to join our North American Pricing and Monetization team. The Strategic Pricing Team within Pricing and Monetization is responsible for defining the vision for how clients monetize large merchants on their website.The ideal candidate...
-
Financial Operations Specialist
hace 5 días
San José, San José, Costa Rica Zm Financial Systems A tiempo completoAt Zm Financial Systems, we believe that collaboration drives innovation. As a Sales Operations Specialist, you will play a critical role in delivering high levels of service quality to internal and external clients.This is an individual contributor role responsible for providing revenue, regulatory, and project support to the Sales function. You will work...