Senior Service Operations Specialist

hace 5 días


San José, San José, Costa Rica Mondelez International A tiempo completo
About the Role:
As a Senior Service Operations Specialist at Mondelez International, you will be part of our Business Services team, providing front-line support to employees across various processes and regions. Your primary responsibility will be to serve as the first point of contact for inquiries related to your area of expertise, ensuring timely and high-quality customer service.

Key Responsibilities:
- Provide exceptional customer experience by resolving employee-related queries efficiently.
- Work within service level agreements (SLAs) to ensure all requests are met or exceeded.
- Accurately collect case details and employee data, maintaining confidentiality and adhering to quality assurance standards.

Requirements:
- 2-3 years of experience in Customer Service with advanced English language proficiency.
- Advanced French language skills required.
- Proven ability to manage HR systems (Workday, ServiceNow) and databases.
- Skilled in multi-tasking, managing fluctuating workloads, and meeting deadlines.
- Strong analytical and problem-solving skills with the ability to learn quickly under pressure.

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