Team Lead

hace 6 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

**Job Overview:**

We are looking for a highly skilled Team Lead - Employee Lifecycle to join our team at Amzn Support Srvcs Costa Rica. As a key member of our HR Shared Service Center, you will be responsible for leading and managing HR administrative/operational teams, ensuring seamless execution of day-to-day operations.

Key Responsibilities:

  • Lead teams working on and supporting key employee life cycle processes such as new starters, data management, absence management and leavers.
  • Manage individual team member performance and development.
  • E nsure appropriate team coverage and scheduling and also monitoring and reporting upon key SLAs and KPIs.
  • Deal with escalations from stakeholders and/or other parts of the shared services function to ensure that issues are addressed in a timely fashion.
  • Carry out audits and checks on data changes to ensure ongoing accuracy and processing diligence of direct team and those in the wider HR team.

Requirements:

  • Bachelor degree and/or equivalent work experience in Human Resources.
  • Fluent English, another European Language is an advantage (Italian, Spanish, French).
  • Experience of managing/leading HR administrative/operational teams.
  • Experience working with KPIs and SLAs.
  • Computer literacy (Excel, Work, PowerPoint, Outlook).

What We Offer:

  • Opportunity to work in international teams where team members are in different locations and belong to different cultures.
  • Ability to work in changing environment.
  • Flexibility.
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