Remote Team Manager
hace 1 semana
Experian is a global information and analytical services company that helps organizations and consumers manage risk and reward. Our vision is to create a better tomorrow by unlocking the power of data.
We believe in the importance of diversity, equity, and inclusion in our workplace. We value the uniqueness of every individual and want you to bring your whole self to work.
This role involves leading a team of remote customer support associates. As a successful candidate, you will be responsible for setting KPIs, tracking performance, and identifying areas for improvement.
Key Responsibilities:
- Manage a team of remote customer support associates
- Develop and implement quality evaluation processes
- Identify system and workflow improvements
- Maintain accurate records and reports
- Foster a positive and inclusive team culture
Requirements:
- Minimum 4 years of experience in a leadership role
- Prior experience in a customer-facing environment is required
- Excellent communication and interpersonal skills
- Ability to analyze data and make informed decisions
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