Procure-to-Pay Operations Specialist
hace 2 semanas
About Our Team
We are a high-performing team responsible for delivering timely and standardized financial processes on behalf of Biopharmaceutical Finance and their business partners for the Emerging Markets. We perform Record-to-Report, Procure-to-Pay, Travel & Entertainment, Order-to-Cash, and other related activities from regionally centralized locations in San Jose, Costa Rica.
Responsibilities
- Conduct key procure-to-pay/source-to-pay activities such as handling escalations, solving conflicts for P2P accounts, and troubleshooting purchase requisitions, purchase orders, vendor master data, and invoices/credits cases.
- Manage a high volume of requests, support the Markets, and work alongside stakeholders to provide excellent customer service.
- Enable GBS Procure to Pay to meet their business objectives by providing quality Procure to Pay analysis and overall business support for Site Leadership, market colleagues, and external vendors.
- Organize workload, prioritize tasks, and proactively follow up on outstanding items.
- Maintain and exceed metrics and goals.
- Take initiative in identifying processes and initiatives that fit into our Digital Finance strategy.
- Have strong analytical and process management skills.
- Actively support our GBS value proposition by keeping processes aligned with our delivery model and global standard, adhering to our internal controls structures, and help identify process improvement opportunities.
- Support and co-lead select in-house processes, continuous improvement initiatives, and stakeholder collaborations.
- Independently manage formal relationships with key internal stakeholders and colleagues of diverse backgrounds.
- Ensure timely and proper execution of adequate internal controls, understanding our SOP and proposing updates when documentations do not align with day-to-day processes.
- Takes ownership of every audit request that involves his/her processes.
- Responsible for maintaining accurate and up-to-date Work Instructions, Job Aids, and Desktop Procedures documentation.
- Assist the management team and other colleagues as needed.
- Work towards and maintain agreed metrics and goals.
- Capable of making basic decisions over daily responsibilities.
- Promptly escalate operative and legal issues to his/her manager.
- Evaluate customer/internal documentation and system information.
- Maintain focus on customer service.
- Communicate effectively with internal and external End users, customers, and vendors.
- Exercises sound judgment abilities.
- Good understanding of system functionality and processes.
- Attention to detail and ability to work with a high degree of accuracy.
- Prepare basic analysis for external accountants and Corporate Audit.
- Participate on organizational committees.
- Participate in the delivery of internally developed training.
- Seek opportunities to be mentored by others.
- Operational Transformation support including primary processing, issue resolution, and maintaining metrics and goals.
- Demonstrate ownership of personal and professional development.
- Ability to operate independently and remain focused through change or uncertainty.
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