Optimization Specialist for Digital Platform Performance

hace 1 semana


San José, San José, Costa Rica Pop A tiempo completo

About the Role

We are seeking a skilled Optimization Specialist to join our DevOps team focused on enhancing the performance and efficiency of WordFly, a SaaS digital messaging platform. As a key member of our team, you will play a crucial role in empowering arts, culture, and entertainment venues worldwide by helping them connect with their audience, sell tickets, engage customers, and view metrics from their KPIs in real-time.

Your Key Responsibilities

  • Investigate, review, and optimize software and infrastructure inefficiencies within the WordFly platform to directly impact its performance and efficiency
  • Invent, define, and collect performance data to develop visualizations using existing tools or develop new ones, displaying efficiency metrics related to the internal performance of the WordFly platform, its in-flight performance with external partner APIs, and the overall WordFly client and subscriber experience
  • Eliminate manual tasks and automate the continuous collection of newly defined data-driven efficiency metrics to ensure that information can be reviewed in real-time or near real-time for our core platform services and partner API integrations that report data after an event has occurred
  • Generate reports using existing tools or develop new solutions to optimize and maintain our MS SQL server estate, working with the development team to implement efficiencies and remove redundancies
  • Conduct service-by-service data-driven performance analysis to create updated documentation with data-flow diagrams for as-needed service architecture reviews

Requirements

  • 8+ years of experience with one or more general-purpose programming languages, including C/C++, C#, Node.js, Python
  • 7+ years of experience in supporting production environments with Internet-facing SaaS applications and leading efforts involving .NET web applications, RESTful APIs, JSON, XML, OAuth2, HTTP, SSL/TLS, Webhooks, RabbitMQ, and API authentication
  • 7+ years of experience with Windows Server (2016+) and Linux OS (RedHat\\/CentOS)
  • Senior-level experience with Microsoft SQL Server (install, configure, maintain), ability to design stored procedures, and conduct Database Performance analysis and stored procedure optimization
  • 3+ years of experience debugging, troubleshooting, API data integrations, and leading problem resolution calls with partners and vendors
  • 5+ years of experience performing network troubleshooting, including recent experience performing packet captures and traffic performance analysis reviews related to TCP/IP, VPN, DNS, SMTP, HTTP, and firewall rules
  • Experience with logging, configuration management, and performance monitoring tools: Elastic stack (Kibana, Logstash, Elasticsearch), RedGate SQL Monitor, RedHat Satellite, Ansible, NewRelic, PRTG Network Monitor, Graphite, Postman, Octopus, Jenkins
  • Excellent verbal & written English skills, ability to communicate effectively with team members and partners

Benefits

  • Competitive compensation and full benefits package
  • 100% healthcare premiums and life insurance premiums paid for all employees
  • Flexible work-from-home policy and generous paid time off
  • 10-year employee recognition program with a paid sabbatical
  • Equal Opportunity Employer committed to diversity and inclusion


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