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Software Engineering Manager

hace 2 semanas

Santa Cruz, Costa Rica Bcd Travel Corporate A tiempo completo

Job Description:

As a Product Planning and Development specialist at Bcd Travel Corporate, you will be responsible for developing and maintaining low to medium complexity level requests to support our customer requirements.

This role involves developing software applications that meet our customer needs, increasing agent productivity, decreasing errors, and reducing operating costs.

You will be working closely with other technology teams and/or suppliers to develop best practices and technology solutions.

The ideal candidate will have strong technical knowledge of software development methodologies, excellent analytical, problem-solving, and process reengineering skills.

Able to effectively articulate technical opportunities and risks, this role also requires strong customer service, analytical, organizational, and prioritization skills.

Key Performance Indicators:

  • Meet or exceed department productivity expectations as measured via help desk statistics
  • Collaborate with other technology teams and/or suppliers to develop best practices and technology solutions
  • Provide a proactive and consultative approach to MidOffice development; design solutions that increase agent productivity, decrease errors, and reduce GDS hits