Salesforce Helpdesk Engineer

hace 6 días


San José, San José, Costa Rica Equifax A tiempo completo

As a Salesforce Helpdesk Engineer at Equifax, you will play a vital role in ensuring seamless support to our customers through troubleshooting and resolving technical issues related to our Salesforce-based credit management platform. In this position, you will engage closely with customers, receive and log reported issues, and track progress towards resolution.

Your key responsibilities will include:

  • Providing top-notch support to customers through prompt issue resolution and follow-up
  • Log and track reported issues using detailed notes and updates
  • Maintaining a thorough understanding of technical systems and processes to deliver informed solutions
  • Collaborating effectively with internal teams to identify and implement improvements

To excel in this position, you will need:

  • University degree in a relevant field, such as software engineering or computer science
  • At least 2 years of direct experience in working with Salesforce and its ecosystem
  • Technical skills in XML, JSON, and agile development methodologies
  • Exceptional written and verbal communication skills in English (B2+/C1)

We seek team members who demonstrate a passion for technical excellence, excellent problem-solving skills, and commitment to quality service delivery. Our comprehensive benefits package includes flexible working arrangements, opportunities for professional growth, and competitive compensation.

At Equifax, we strive to foster an inclusive work environment that values diversity and promotes respect and fairness in all aspects of our business practices. We welcome applications from qualified candidates and ensure equal consideration in the hiring process without bias.


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