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Helpdesk Engineer
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**Role Summary**
We're looking for a skilled IT Service Desk Administrator to join our team at Avionyx S.A. As a key member of our IT department, you'll be responsible for delivering exceptional technical support to our employees.
Your primary focus will be on managing our ticket system, providing Tier 1/2 support for end-user requests, remote software installs, hardware warranty requests, and basic diagnostics to escalate to tier 2/3 administrators.
Key Responsibilities:
- Manage infrastructure, including Zoom & Microsoft Teams room AV administration, deployment, and vendor management
- Install and upgrade computer components and software as needed by the team
- Manage service queues and route tickets to IT Site Administrators as appropriate for higher-tier support
- Manage and order inventory as needed
- Install software remotely
- Diagnose issues with computer software and peripherals
Essential Skills:
- Associate's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
- Minimum of 1 year of IT service administration experience
- Basic knowledge of server systems, software & hardware deployment tools, and networking protocols
- Basic knowledge of scripting languages and automation tools
- Strong knowledge of implementing and effectively developing service desk and IT operations best practices, including security, storage, data protection, and disaster recovery protocols
- Effective verbal and written communication skills
