It Helpdesk Analyst

hace 2 semanas


San José, San José, Costa Rica Dwellworks Costa Rica Ltd A tiempo completo

**_This job is temporarily a remote position and able to be performed from home.
If you prefer to work in an office environment our downtown CLE office is open
Beginning in September 2021 this position will transition to a hybrid model working two days from home and three days from our downtown Cleveland office._**:**
OUR POSITION IN A NUTSHELL**:
**YOUR FOOTPRINT AT DWELLWORKS**:
The IT Help Desk Support associate will need to feel comfortable interacting with all levels of users within the company and have exceptional customer service skills.
**WHAT YOU WILL ACCOMPLISH**:

- Manage help desk for third party independent consultants including management of major roll-outs to the network.
Roll-outs include communication planning, roll-out testing, training creation, training delivery, and ongoing support.
If applicable, manage roll-out support resources through planning of work assignments, training, and ongoing problem resolution support.
- Provide user support in all time zones and serve as SME for Office 365, Office Products, Fuze, Video Conferencing, and Service Engine.
- Create troubleshooting guide for one off situation to share knowledge with the team members.
**WHAT WE'RE LOOKING FOR**:**_
Your Experience & Education (required)_**
- Bachelor's degree or equivalent experience
- 1-3 years of related experience
- Debugging or troubleshooting experience
- Using Windows and MAC operating systems
- Office 365, and Office Suite 2007-2016
- Mobile device support
- Application configuration and administration in a Microsoft environment
- Salesforce Administration

**_
Your Additional Skills and Abilities_**
- Ability to speak and write in English in all business communications
- Ability to work in a team environment
- Critical thinking
Outstanding communication and documentation skills
**WHO WE ARE**:**_
Our Team_**
The Dwellworks experience is driven with passion, hard work and integrity.
We search for the team players, the go-getters, and the innovators who are hungry to learn.
Best of all, we promote a relaxed, well-rounded environment where associates can explore and engage in extensive opportunities such as our associate led-committees (wellness, green, philanthropy, and fun).
Here at Dwellworks, we want you to succeed, we want you to grow, and we want you to thrive
**_
Our Perks_**:

- Casual dress code
- Monthly parking allowance
- Generous benefits package: medical, dental, vision, 401(k), etc.
- _
And most importantly: a passionate, friendly team of coworkers who work hard and love working here_
**WANT TO LEARN MORE?
**:
Check out our website to learn more about what it's like to work at Dwellworks
**_
Dwellworks values the diversity of perspective & experience brought to our company by people from all backgrounds & communities_


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