Emergency Roadside Call Center Representative

hace 1 semana


San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

Job Summary

We are seeking a skilled Customer Service Agent to join our team at Bill Gosling Outsourcing. As an Emergency Roadside Call Center Representative, you will be responsible for providing exceptional customer service to clients in need of emergency roadside assistance.

Key Responsibilities

  • Triage inbound calls for emergency roadside dispatch, including customers with flat tires, run-out-of-gas situations, and other critical issues.
  • Display genuine empathy and de-escalation skills to resolve customer concerns in a fast-paced environment.
  • Manage high volumes of calls and utilize Google Maps/directional capabilities to provide accurate assistance.
  • Work collaboratively with a global team to ensure seamless customer service.

Requirements

  • English proficiency of CEFR B2/85% or better.
  • Previous customer service or call center experience (minimum 1 year).
  • Strong communication skills, with the ability to work well in a team environment.

What We Offer

  • A competitive monthly salary of $850-$900 USD, with the potential to earn up to $250 USD in monthly bonus.
  • Performance bonus and annual merit increase.
  • Birthday day off (paid), marriage leave (3 days paid), and bereavement leave (3 days paid).
  • Free counseling sessions, point-to-point transportation, and casual dress code.

About Us

Bill Gosling Outsourcing is a global company with a commitment to career development and a fun, diverse work environment. We strive to create a workplace that promotes both personal and professional growth.



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