Strategic Enterprise Capacity Planning Specialist

hace 2 semanas


Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

The effectiveness, scope, and depth of our Enterprise Capacity Planning teams have, and will continue to be, a competitive advantage for the company. We directly support the core strategy of our customer-facing teams across the company to make it easier for our customers to do business with us. As a Strategic Enterprise Capacity Planning Specialist, you will monitor and report on the experience of the customer journey to simplify it and unlock organizational scale by building robust reporting that leads to actionable insights that uphold and advance the company's gold standard.

**Key Responsibilities**:

- Develop analytical skills across Commercial Operations and Enterprise Capacity Planning with workloads in both Instrument and Enterprise Services and Global Service and Support divisions.

- Utilize data-driven insights to decrease costs, waste, and streamline product delivery and revenue generation.

- Create data insights sharing tools and views with PowerBI and Power Query.

- Work with corporate partners to develop data, reports, and processes for informed decision-making.

- Standardize worldwide data reporting processes.

- Build and maintain good communication and connections with teams throughout global commercial operations.

- Create executive reports with results and recommendations.

**Enterprise Capacity Planning**:

- Data analytics, presentation, and Enterprise Capacity Planning/Workforce Management data interpretation for process and staffing suggestions.

- Expertise of Genesys Cloud, Genesys Cloud Workforce Engagement Management, Verint, Genesys Engage, Genesys Engage WFM, and data lake (EDP) data, analysis, visualization, and action required.

**Commercial Operations**:

- Quote-to-Cash cycle.

- Deploy internationally.

- Gain insights for process improvement and root-cause countermeasures.

- Understand the Order Management lifecycle and develop metrics to measure performance and identify areas for improvement.

**Requirements**:

- Bachelor's degree (business, finance, economics, mathematics, AI, or computer science preferred).

- An advanced degree preferred.

- Minimum of 5 years of relative work experience.

- Ability to travel 10 - 20% (including international travel).

**Working Conditions**:

Works in an office and/or work from home environment.

We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. We enable our customers to make the world healthier, cleaner, and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.



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