Productivity Solutions Consultant

hace 4 días


San José, San José, Costa Rica Clickup A tiempo completo

ClickUp is the world's leading productivity platform that empowers individuals and teams to work more efficiently. As a Customer Success Manager at ClickUp, you will play a critical role in ensuring our biggest customers get the most out of our all-in-one platform.

Responsibilities
  • Develop and maintain strong relationships with key account advocates, including end users, financial decision-makers, and executive-level leaders.
  • Serve as the internal spokesperson and champion for customer needs and requirements throughout the organization.
  • Build, own, and execute customer success and engagement plans.
  • Collaborate with cross-functional teams to enhance customer experience.
  • Coordinate post-sale handoffs, ensure successful onboarding, and guide issue escalation and resolution.

You will be responsible for uncovering opportunities for expansion and growth, partnering with Sales to upsell and increase net revenue within your book of business.

The ideal candidate will have a proven track record of driving customer retention and growth, with a deep understanding of project management, business process redesign, and change management.



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