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IT Support Professional
hace 2 semanas
This Support Engineer role at Equifax offers a unique opportunity to collaborate with process owners to design and implement holistic solutions that drive business value.
Your Key Responsibilities:
- Developing and supporting out-of-the-box and custom patterns for discovering on-premise and cloud infrastructure.
- Creating and utilizing reports and dashboards to monitor the health of our Configuration Management Database (CMDB) and working with CI Data Owners and stakeholders to ensure the quality of CMDB data is maintained and all configuration items are up-to-date.
- Establishing and maintaining discovery schedules, monitoring results, reconciling anomalies, and addressing them promptly.
- Participating in projects, including preparing project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a comprehensive strategy, and delivering results on time.
- Writing and/or reviewing system specifications, including output requirements, flowcharts, and technical diagrams.
- Developing strategic design and requirements for small systems or modules of large systems, introducing tools, and automating repetitive processes.
- Rotational on-call responsibilities (1 week monthly, if necessary).
Requirements:
- Bachelor's degree in technology or equivalent job experience required
- 1+ year of knowledge of Public Cloud environments (AWS, Azure, GCP)
- 1+ years of knowledge of Windows or Linux Server administration
- 1+ years of knowledge in Active Directory, LDAP, Single-Sign-on, authentication, user permission levels, SUDO virtualization, including VMware, containerization, Docker, Kubernetes, or OpenShift
- 1+ years of IP Networks, subnets, and related network knowledge
- 6+ months of experience in debugging, diagnosing, and trouble-shooting complex, production software
- English proficiency B2 or above
What We Offer:
- Comprehensive compensation packages, on-site healthcare services, life insurance, gym facilities, collaborative workspaces, free transportation, and parking. Our company is an Equal Opportunity Employer.
