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Senior IT Support Professional
hace 1 semana
Job Summary
We are seeking an experienced Senior Support Engineer to join our team. As a member of our advanced support team, you will be responsible for providing expert-level technical support to our customers, partners, and prospects.
Responsibilities
- Provide advanced-level technical support to Alation customers, partners, prospects, and other support engineers
- Specialize in at least one of the support specialization areas and serve as SME for internal and external customers
- Contribute to the Alation Support Knowledge Base by regularly authoring, editing, and updating technical documentation such as KB articles, runbooks, community FAQs, product documentation, etc.
- Facilitate internal and external technical enablement sessions
- Build and utilize complex lab setups to replicate and resolve problems
Requirements
- Experience troubleshooting Linux and running shell commands
- Experience with Relational Databases, such as Oracle and Postgres
- SQL is a must
- Experience with Web servers, such as Apache and Nginx
- Experience with REST APIs
