Barcode Solutions Expert
hace 6 días
At Pacific Barcode Latin America - Label Printing Solutions, we are committed to maintaining a healthy work environment and providing excellent customer service.
Our team is responsible for providing technical assistance to customers who have purchased equipment, including setup and installation, driver installation, and troubleshooting.
Key Responsibilities:
- Work with customers to resolve technical issues
- Assist with setup and installation of printing equipment
- Locate and install drivers
- Perform accurate diagnosis and repairs
- Complete training provided by equipment manufacturers
- Be familiar with basic hand tools and electronic diagnostic equipment
- Document and track customer activity using our CRM
- Identify customers who may benefit from additional Pacific Barcode products and services
- Make reminder calls to purchase additional items/services
- Provide knowledgeable answers to product questions
- Collaborate with internal departments to meet customer needs
- Enter data into various platforms
Requirements:
- Excellent communication skills
- Customer service with a quality focus
- Product knowledge
- Problem-solving skills with high-level follow-through
- Documentation skills - process-oriented
- Excellent conversational skills
- Active listening skills/phone skills
- Multi-tasking - task-oriented
Important Notes:
- Full COVID-19 vaccination is required
- Excellent oral and written English is required
- Desirable: education in a technical-related field (electronics, electrical, and mechanical systems)
- Mechanical ability to take apart and put together printing equipment
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