Operations Support Coordinator

hace 6 días


San Francisco, Heredia, Costa Rica Pacific Barcode Latin America - Label Printing Solutions A tiempo completo

Job Description

Pacific Barcode Latin America - Label Printing Solutions is looking for a highly skilled Customer Service Manager to lead our service representatives in achieving department goals and delivering exceptional results for our clients.

The successful candidate will oversee all aspects of customer service, including order entry, order management, and logistics management for Pacific Barcode products. This role requires strong leadership skills and the ability to efficiently prioritize and distribute the departmental workload.

Key Responsibilities:

  • Manage a team of 5-10 Customer Service Representatives to ensure seamless communication with customers and internal stakeholders.
  • Collaborate with reps, contractors, end-users, manufacturing plant, and Pacific Barcode internal departments to execute shipping and logistics for orders.
  • Manage customer communications, clarifications, shipment, and other deliverables for Pacific Barcode orders.
  • Provide invoices, bills of lading, proof of delivery, and tracking information upon customers' request for all Pacific Barcode orders.
  • Contact third-party logistics vendors to arrange pickup and prepare shipping documents and export documents when applicable.
  • Review and submit purchase orders from Sales.
  • Enter parts orders and order acknowledgements in MRP System.
  • Verify order addresses, discounts, and freight subsidy dollars.
  • Perform various customer service-related tasks and administrative duties related to orders.
  • Work with the plant and engineering on scheduling.
  • Create and maintain job order documentation; prepare job folders for final scan.
  • Confirm orders have shipped in MRP System.
  • Support on-time shipping of Pacific Barcode orders.
  • Address finance-related inquiries from various levels.
  • Perform miscellaneous office management duties.
  • Oversee the shipment of any warranty-related items that need to be shipped from the plant.

Requirements:

  • Bachelor's degree in business, accounting, or a related field.
  • 5-7 years of experience in customer service and/or accounting.
  • Managerial experience preferred.

Skills and Abilities:

  • Proficiency in Microsoft Office software.
  • Strong written and verbal English communication skills.
  • Strong time management skills.
  • Ability to delegate responsibilities efficiently.
  • Provide excellent customer service to external and internal clients.
  • Maintain clear communication with customers and co-workers.
  • Work well with other departments and cross-functional teams.
  • Manage remote employees as needed.
  • Other duties and responsibilities as assigned.
  • Ability to multi-task, stay focused, and self-manage.
  • Strong team orientation and customer focus.
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
  • Excellent interpersonal skills and the ability to build relationships with your team and customers.


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