Global Service Solutions Expert

hace 3 días


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

**About the Role**

The Global Service Solutions Expert will be responsible for driving the development, implementation, and governance of product support or solution portfolios throughout their lifecycle. The ideal candidate will ensure alignment with pricing strategies and seamless service delivery.

This role represents services within product or solution portfolio core teams, incorporating service requirements into various product development stages. The role involves analyzing business performance to identify areas for improvement and collaborating globally to implement innovative services and solutions.

The role also influences customer projects, develops compelling proposals to drive revenue growth, and participates in complex cross-functional initiatives. Additionally, the role leads moderate to high complexity projects, delivering professionally written reports and supporting the realization of operational and strategic plans.

**Key Responsibilities:**

- Drive the development, implementation, and governance of product support or solution portfolios throughout their lifecycle.

- Ensure alignment with pricing strategies and seamless service delivery.

- Represent services within product or solution portfolio core teams and incorporate service requirements into various product development stages.

- Develop business cases, validate solutions, and demonstrate services added value.

- Influence customer assessment, planning, and management of network projects, ensuring customer satisfaction.

- Develop compelling proposals for new business benefits, features, and promotions, driving revenue growth.

- Analyze business performance, identify root causes, and formulate recommendations and solutions to drive enhancements in business performance.

- Collaborate across regions, geographies, and global teams to assist in the implementation of innovative services, solutions, or programs and their associated processes.

- Participate in complex cross-functional initiatives with significant impact on the services business.

- Solve difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently.

- Lead moderate to high complexity projects, delivering professionally written reports, and support the realization of operational and strategic plans.



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