Guest Services Supervisor
hace 4 días
About Marriott International
Marriott International is a leading hospitality company with a portfolio of brands including JW Marriott and Marriott Hotels. Our mission is to deliver premium choices, sophisticated style, and well-crafted details that exceed our guests' expectations.
As a Guest Experience Supervisor at Marriott International
You will play a critical role in ensuring that our guests have an exceptional experience from check-in to departure. Your responsibilities will include:
- Verifying guest identity and processing payments
- Setting up accurate accounts for each guest
- Entering Marriott Rewards information and ensuring rates match market codes
- Securing payment prior to issuing room key and verifying/adjusting billing
- Compiling and reviewing daily reports/logs/contingency lists
- Completing cashier and closing reports
- Supplying guests with directions and property information
- Accommodating guest requests, contacting appropriate staff if necessary
- Processing all payment types, vouchers, paid-outs, and charges
- Balancing and dropping receipts
- Counting and securing bank at beginning and end of shift
What We Offer
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A collaborative and dynamic work environment
- The chance to work with a global hospitality leader
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