Customer Service Representative
hace 6 días
The Frontline Customer Experience Specialist will be part of a team that provides exceptional customer care experience as Emerson's first point of contact. This role is primarily responsible for handling customer inquiries and providing appropriate resolutions through various communication channels.
This role plays a vital part in shaping customers' first impression of Emerson, reflecting the company's mission and core values. As the voice of the customer and face of Emerson, this role ensures an improved customer experience and makes Emerson an easy company to do business with.
Key Responsibilities:- Validate customer information and product inquiries, including levels, classification, and tiering.
- Log and record customer inquiries and new customers in the system, including updates like request for address book setup.
- Handle online store support, from collecting and verifying customer information to registering them and submitting requests to the appropriate groups.
- Participate in process and quality improvement projects by incorporating customer feedback into daily interactions.
Detailed Requirements:
- At least 1 year of customer service experience.
- Solid prioritizing and organizational skills, along with being a self-starter.
- Advanced level of Portuguese, English, or Spanish.
- Willingness to work flexible shifts based on business needs.
Preferred Qualifications:
- Prior experience interacting with customers and data entry experience.
- University degree or currently studying.
- Proficiency in using order management software such as Oracle and CRM.
Benefits Package:
We offer a competitive benefits package to recognize and support our employees, including private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Employee Resource Groups (ERGs), and career growth focus.
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