Strategic Enterprise Solutions Director

hace 3 semanas


Alajuela, Alajuela, Costa Rica Tek Experts A tiempo completo

Overview:

Tek Experts is a leading technical support and services company that delivers specialized and unique solutions to clients worldwide. As our Strategic Enterprise Solutions Director, you will be responsible for managing the overall client relationship and driving end-to-end delivery across multiple lines of business.

We are looking for an experienced and proven leader who can inspire and lead a global team of over 1000 Technical Support Engineers to consistently deliver industry-leading customer experiences. You will work closely with senior clients to develop strong relationships and drive growth through innovative solutions.

The role offers a competitive salary package in excess of $250,000 per annum, depending on experience. This includes a base salary, bonuses, and benefits such as health insurance and retirement plans.

Key Responsibilities

- Lead critical client negotiations for existing and growth service contracts and costs.
- Drive improvements in KPIs through innovation and effective operations, using your operational delivery teams globally to meet and exceed customer expectations.
- Mentor and develop your team and direct them in finding creative solutions to both client and internal challenges, fostering knowledge-sharing across all disciplines internally to ensure collaborative and informed work.
- Contribute to the client's business growth by identifying new opportunities and additional ways that Tek-Experts can support their objectives.
- Enable delivery teams and Global Business Line Leaders to drive process improvements to ensure and increase client satisfaction and lead generation.

Qualifications

- Bachelor or Master's degree or equivalent in Business, Marketing, Finance or related fields, financial qualifications preferred.
- 10+ years of leadership leading global organizations of 500+ employees in addition to at least 5+ years in Enterprise Technology Services and Support in BPO Industry or Managing outsourced suppliers.
- Strong background in managing the delivery of commercial Enterprise IT software support.
- Experience in growing, managing, and inspiring teams; strong leadership and organizational skills must be complemented by relationship building management style.
- A strong EQ and a passion for growing employee engagement across the organization.
- Should be a result-driven, solutions-focused decision maker who uses strategic and critical thinking alongside analytical approaches to drive exceptional client relationships.
- Highly-motivated self-starter with a creative, growth mindset alongside communication, collaboration, and negotiation skills, especially with senior clients.
- Professional fluency in English is essential, both written and spoken.

About Us

Tek Experts is committed to fostering a culture of inspiring leadership and innovation. Our core leadership competencies are integral to our success:

Inspire: We prioritize creating an inclusive environment, leading with purpose, and acting with integrity and respect.
Build: Our leaders own business growth, drive innovation, and continuously strive for excellence.
Deliver: We focus on setting clear priorities, embracing agility and change, and fostering collaboration for growth.



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