Global Training and Development Partner

hace 1 semana


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Job Description

Citi is seeking a highly skilled Global Training and Development Partner to join its KYC Operations team. This is an exciting opportunity to play a pivotal role in positioning KYC Operations for strategic success.

The successful candidate will be responsible for managing and delivering the New Hire KYC Foundation Course for Banking, Markets, and Citi Commercial Banking (CCB). They will also deliver training to all business levels, from operations to senior managers, ensuring that all learning and development deliverables are met on time and to the highest standard.

This role requires strong knowledge of Citi systems, products, and processes, as well as experience of delivering training to various levels within an organization. The ideal candidate will have a minimum of two years' experience in a banking and/or learning & development environment, with a focus on adult learning and technology-based learning.

The Global Training and Development Partner will also be responsible for identifying skill gaps and designing/amending training material and assessments accordingly. They will remain informed of business strategy changes and new policy, process, and technology enhancements, developing necessary training material to support these initiatives.

Maintaining good housekeeping is also a key aspect of this role, including tracking attendance, publishing training invites, and following up with new hires.

The successful candidate will be part of a collaborative team and will have opportunities to participate in new technology and process implementations, as well as learn new skills that will benefit themselves and others.

We offer a challenging but rewarding work environment, where you will have the opportunity to network and develop relationships across KYC operations at all levels.

Key Responsibilities:

  • Manage and deliver the New Hire KYC Foundation Course for Banking, Markets, and Citi Commercial Banking (CCB)
  • Deliver training to all business levels, from operations to senior managers
  • Ensure that all learning and development deliverables are met on time and to the highest standard
  • Develop and maintain good client relationships
  • Identify skill gaps and design/amend training material and assessments accordingly
  • Remain informed of business strategy changes and new policy, process, and technology enhancements, developing necessary training material
  • Maintain good housekeeping, including tracking attendance, publishing training invites, and following up with new hires

Requirements:

  • Minimum of two years' experience in a banking and/or learning & development environment
  • Experience of delivering training to various levels within an organization - advantage
  • Strong knowledge of Citi systems, products, and processes - advantage
  • KYC/AML knowledge - strong advantage
  • Adult learning and technology-based learning - advantage
  • Good knowledge of learning and development principles - advantage

We Offer:

  • Opportunity to play a pivotal role in positioning KYC Operations for strategic success
  • Networking and developing relationships across KYC operations at all levels
  • Opportunity to participate in new technology and process implementations
  • Exposure to leading-edge learning and development systems and processes
  • Opportunity to learn new skills that will benefit yourself and others
  • A challenging but rewarding work environment


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