Guest Services Supervisor

hace 7 días


San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo
About the Role

The Shift Leader position at Marriott International requires a team player who can deliver exceptional guest experiences while supporting the overall goals of the hotel. As a Shift Leader, you will be responsible for leading a team of front desk agents and ensuring that they have the necessary tools and resources to provide excellent service to our guests.

You will work closely with the Front Office Manager and other departments to achieve revenue targets, manage labor costs, and maintain high standards of customer satisfaction.

The ideal candidate will have a strong background in hospitality management, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment. If you are a motivated and organized individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Lead a team of front desk agents to deliver exceptional guest experiences
  • Support the Front Office Manager in achieving revenue targets and managing labor costs
  • Maintain high standards of customer satisfaction through effective communication and problem-solving
  • Collaborate with other departments to resolve issues and improve operational efficiency
  • Develop and implement processes to improve team performance and productivity

Requirements:

  • Bachelor's degree in Hospitality Management or related field
  • 3+ years of experience in hotel operations, preferably in a leadership role
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Strong problem-solving and analytical skills

Benefits:

  • Competitive salary and bonus structure
  • Opportunities for career growth and professional development
  • Comprehensive benefits package, including health insurance and retirement plan
  • Discounts on hotel stays and other perks

About Us:

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in treating all associates with respect and dignity, and we are proud to offer a range of programs and resources to support their well-being and success.

We are a global hospitality leader, operating over 7,000 properties in more than 130 countries. Our portfolio of brands includes both JW Marriott and Marriott Hotels, with more than 500 global locations.



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