Guest Experience Associate
hace 4 días
Company Overview
At Marriott International, we believe in building a workforce that is as diverse and vibrant as our destinations. As a Guest Experience Associate at the Costa Rica Marriott, you will be part of a global team that is passionate about delivering exceptional hospitality experiences.
Job Summary
We are seeking a motivated and guest-focused individual to join our team as a Guest Experience Associate. In this role, you will be responsible for delivering seamless and personalized service to our guests, ensuring their stay with us is nothing short of amazing.
About the Role
- Provide exceptional guest service, responding to guest inquiries and resolving any issues promptly and professionally.
- Maintain high levels of knowledge about hotel services, amenities, and local attractions to provide expert recommendations to guests.
- Work closely with colleagues to ensure seamless communication and collaboration throughout the guest experience.
- Participate in ongoing training and development programs to enhance skills and knowledge, staying up-to-date on industry trends and best practices.
Requirements
To succeed in this role, you will need:
- A passion for delivering exceptional guest experiences and a strong focus on customer satisfaction.
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests from diverse backgrounds.
- A flexible and adaptable approach, with the ability to work varied shifts, including evenings and weekends.
- A willingness to learn and grow, with a commitment to ongoing training and development.
What We Offer
As a valued member of our team, you can expect:
- A competitive salary and benefits package, including opportunities for career advancement.
- Ongoing training and development programs to enhance your skills and knowledge.
- A dynamic and supportive work environment, with opportunities to collaborate with colleagues from around the world.
- A comprehensive recognition and rewards program, celebrating individual and team achievements.
About Us
Marriott International is a leading global hospitality company, operating a portfolio of 30 brands across 131 countries. Our hotels offer a unique blend of comfort, convenience, and luxury, making us the perfect choice for travelers from all walks of life.
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