Operations Supervisor

hace 5 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
Job Overview

Amzn Support Srvcs Costa Rica is seeking an exceptional Operations Supervisor to support the HBS Back Office Team and drive overall Customer Experience excellence in purchasing Heavy Bulky items.

About the Role

As a key member of our team, you will be responsible for coaching, developing, driving performance and engagement. Your primary focus will be on supporting associates who directly report to you.

Key Responsibilities
  • Manage individual and team performance expectations and goals, monitoring real-time service levels and schedule adherence, and holding the team accountable to meet and exceed performance targets.
  • Lead a team of 15-20 employees, guiding them towards meeting productivity and quality standards.
  • Analyze key performance metrics and provide guidance to constantly meet and exceed goals.
  • Develop employees' skill sets to expand team capabilities and offer growth opportunities for future Amazon leaders.
  • Drive operational excellence and process improvement through data-driven decision-making.
Requirements
  • At least 6 months experience in a previous Team Manager/Supervisor role OR 1 year experience within HBS Central Operations.
  • Previous Heavy-Bulky and Services (HBS) experience.
  • Proven experience in talent development.
  • Project management experience.
  • Excellent English communication skills (written & oral).
Desirable Skills
  • Intermediate to advanced MS Excel skills.
  • Experience using Salesforce & Paragon.
  • SQL skills, Data manipulation and analysis experience.


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