Global Technical Advocate

hace 2 días


San José, San José, Costa Rica Microsoft Corporation A tiempo completo

As a Technical Support Engineer at Microsoft Corporation, you will be part of a global team that empowers every person and organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.

The Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the company's end-to-end customer experience. You will play a critical role in delivering exceptional customer support experiences that exceed expectations.

Key Responsibilities:

  • Responsible for the customer support experience with Microsoft.
  • Provide ramp activities, knowledge sharing, technical coaching, and mentoring.
  • Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer and engineer experiences.

Requirements:

  • 5+ years of experience in Operations, Business, Supply Chain, Finance, or a related field, or equivalent alternative education, skills, and/or practical experience.
  • Demonstrable leadership skills, ability to handle challenging and politically charged customer situations.
  • Ability to conduct effective, polished interactions with customers to gather information quickly & comprehend issues.


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