Technical Support Specialist
hace 4 días
About Microsoft Corporation
Microsoft is a global leader in technology, dedicated to empowering people and organizations around the world to achieve more. Our culture is built on a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.
We are committed to creating life-changing innovations that impact billions of lives. As part of our Customer Experience and Success organization, you will play a critical role in delivering exceptional customer experiences that exceed expectations.
Job Description
Responsibilities:
- Provide technical coaching and support to Delivery Partner Engineers and Advocates
- Partner with Support Delivery Managers and CSS Training teams to address readiness gaps
- Own case management duties, including incoming inspections, escalations, and tech reviews
- Develop Readiness Content and contribute to readiness efforts as a Subject Matter Expert
- Manage collaboration activities, including reactive and proactive cross-team efforts for complex cases
- Contribute to Supportability activities, such as case analysis and deflection initiatives
- Collaborate with stakeholders to identify and recommend technical, program process, and tool opportunities
Required Skills and Qualifications
You must have:
- 4+ years of experience in system development, network operations, software support, IT, consulting, or technical troubleshooting
- OR Bachelor's Degree in Information Technology, Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years of experience in system development, network operations, software support, IT, consulting, or technical troubleshooting
- 3+ years of prior product, customer support, and/or technical support experience
- 2+ years of experience managing or mentoring individual contributors
- Fluency in English language (written and spoken)
Benefits
As a member of our team, you can expect:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- The chance to work with a talented and diverse team
- A dynamic and supportive work environment
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