Business Development Support Specialist
hace 6 días
Company Overview
Auxis is a renowned provider of innovative outsourcing solutions, dedicated to empowering businesses to excel in today's competitive landscape.
Job Summary:
We are seeking an exceptional Business Development Support Specialist to join our dynamic team. This role offers an exciting opportunity for individuals with strong customer service skills and technical aptitude to thrive in a fast-paced environment.
Key Responsibilities:
- Manage Incident and Request Queue for Auxis clients, utilizing sound judgment to assign tickets effectively.
- Provide first-level contact, resolving customer issues efficiently and following up to ensure complete satisfaction.
- Educate customers on product offerings, support policies, and delivery methods to provide accurate solutions.
- Cultivate and maintain knowledge of relevant products, support procedures, and best practices to stay ahead in the industry.
- Participate in process improvements, recommending modifications or enhancements to enhance efficiency and quality.
Required Skills and Qualifications:
- Excellent English language skills, with proficiency in Spanish (B2+ level) for effective communication with clients.
- A minimum of 1 year of technical support experience or equivalent knowledge/training in IT frameworks like ITIL.
- High School diploma required; higher education preferred.
- Demonstrated ability to work in a high-transaction volume/high demand environment, with excellent presentation and communication skills.
- Possess a polite, tactful, and friendly character to build strong relationships with clients.
- Bonus points for Cisco CCNA Module certifications.
Working Schedules:
- Flexible schedules available: 3 shifts per week (1pm - 10pm CR time), Friday and Saturday off, or 2 shifts per week (1pm - 10pm CR time), Sunday and Monday off.
What We Offer:
- An engaging work environment that fosters growth and development.
- The opportunity to make a real impact on client satisfaction and business success.
- A culture that values teamwork, innovation, and continuous improvement.
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