Business Development Support Specialist

hace 6 días


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

Company Overview

Auxis is a renowned provider of innovative outsourcing solutions, dedicated to empowering businesses to excel in today's competitive landscape.


Job Summary:

We are seeking an exceptional Business Development Support Specialist to join our dynamic team. This role offers an exciting opportunity for individuals with strong customer service skills and technical aptitude to thrive in a fast-paced environment.


Key Responsibilities:

  • Manage Incident and Request Queue for Auxis clients, utilizing sound judgment to assign tickets effectively.
  • Provide first-level contact, resolving customer issues efficiently and following up to ensure complete satisfaction.
  • Educate customers on product offerings, support policies, and delivery methods to provide accurate solutions.
  • Cultivate and maintain knowledge of relevant products, support procedures, and best practices to stay ahead in the industry.
  • Participate in process improvements, recommending modifications or enhancements to enhance efficiency and quality.


Required Skills and Qualifications:

  • Excellent English language skills, with proficiency in Spanish (B2+ level) for effective communication with clients.
  • A minimum of 1 year of technical support experience or equivalent knowledge/training in IT frameworks like ITIL.
  • High School diploma required; higher education preferred.
  • Demonstrated ability to work in a high-transaction volume/high demand environment, with excellent presentation and communication skills.
  • Possess a polite, tactful, and friendly character to build strong relationships with clients.
  • Bonus points for Cisco CCNA Module certifications.


Working Schedules:

  • Flexible schedules available: 3 shifts per week (1pm - 10pm CR time), Friday and Saturday off, or 2 shifts per week (1pm - 10pm CR time), Sunday and Monday off.


What We Offer:

  • An engaging work environment that fosters growth and development.
  • The opportunity to make a real impact on client satisfaction and business success.
  • A culture that values teamwork, innovation, and continuous improvement.


  • San Francisco, Heredia, Costa Rica Uber A tiempo completo

    About the OpportunityWe are excited to offer the role of Strategic Business Development Specialist to a talented individual who is passionate about driving growth and improving operational efficiency.In this position, you will be responsible for developing and implementing strategies to achieve business priorities in Central America. Your expertise in...


  • San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    We are seeking a highly skilled Partnership Support Specialist to join our team. In this role, you will be responsible for providing support to our partners, resolving complex process support issues, and participating in projects.As a Partnership Support Specialist, you will work closely with our partner delivery support team to ensure the success and growth...


  • San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amzn Support Srvcs Costa Rica is looking for a Creative Support Optimization Expert to join our team.Job SummaryThe successful candidate will have a strong analytical mindset and excellent communication skills.ResponsibilitiesDevelop expertise in topics related creative rejections.Work with the Business Intelligence, Moderation, Salesforce & other internal...


  • San Francisco, Heredia, Costa Rica Global Services Business A tiempo completo

    **About Our Company**We are a leading provider of global services, dedicated to delivering exceptional support experiences to our clients. As an It Support Engineer with our team, you will play a critical role in building successful working relationships with clients and driving client satisfaction.**Key Responsibilities**• Focus on providing excellent...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    We are looking for a talented API Tier Development Specialist to join our team. As a key member of our team, you will be responsible for designing, developing, and deploying scalable and secure APIs that meet the needs of our customers. You will work closely with our cross-functional teams to ensure that our APIs are reliable, efficient, and easy to use.Job...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    We are looking for a highly skilled Applications Technical Support Specialist to join our team at Citi. The successful candidate will be responsible for providing technical and business support for users of Citi Applications.Key Responsibilities:Utilize good understanding of apps support procedures and concepts and basic knowledge of other technical areas to...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Unlocking Data PotentialAs a Data Management Specialist II at Experian, you will embark on a mission to unlock the full potential of data, driving strategic decision-making and innovation across industries. Our team is dedicated to delivering exceptional results, and we are seeking a talented individual who shares our passion for data excellence.In this...


  • San Francisco, Heredia, Costa Rica Global Services Business A tiempo completo

    Job Overview:We are seeking a skilled and dedicated IT Support Technician to join our Global Services Business team. As an IT Support Technician, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems run smoothly and efficiently.Key Responsibilities:- Provide timely and effective technical support to...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    About the RoleThe Technical Support Specialist is a key member of our global support team, responsible for delivering exceptional technical assistance to our customers. As part of this role, you will be entrusted with guiding customers through critical issues, ensuring timely and effective case resolutions.Our support engineering team prioritizes customer...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About ExperianExperian is a global leader in providing information, analytical, and marketing services to organizations and consumers. We empower them to make informed decisions, helping manage risk and reward.We unlock the power of data to create opportunities for growth. At our core, we help individuals take control of their financial lives, businesses...


  • San Francisco, Heredia, Costa Rica Databricks A tiempo completo

    About the RoleAs a highly skilled It Support Specialist Iv, you will be responsible for providing top-notch support to our core platforms, including user support, ticketing, procurement, and provisioning. Your expertise will ensure seamless operations and efficient issue resolution.**Key Responsibilities:**Support and maintain ITSM systems and related...

  • It Support Specialist

    hace 2 semanas


    San Francisco, Heredia, Costa Rica First Factory A tiempo completo

    First Factory is looking for a highly capable IT Support Specialist to provide technical assistance to our staff and assist the company in maturing our security protocols.To ensure success as an IT support specialist, you should possess extensive experience in providing information technology support in a fast-paced environment.As First Factory's IT Support...


  • San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

    Overview:The successful candidate will be responsible for leading customer project delivery teams, ensuring timely and high-quality delivery of projects. This involves managing multiple stakeholders, coordinating cross-functional teams, and implementing effective project management methodologies.Responsibilities:- Manage and support customer project...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    At Equifax, we empower individuals to achieve their true potential by providing opportunities for growth and development. Our goal is to deliver exceptional results through a collaborative and supportive environment.We are seeking a Product Fulfillment Senior Agent who embodies our values of adaptability, quick learning, and strong interpersonal skills. This...


  • San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Learning & Development Specialist (Location)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2021 revenues of approximately $8 billion.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and...


  • San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

    About the RoleAs a Business Operations Specialist at Moody's, you will play a crucial part in supporting the Commercial Group by executing and improving processes that drive internal and external customer satisfaction. This role involves working closely with various teams within the Commercial Group, including Sales and Commercial Operations Product,...


  • San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    Job SummaryWe are seeking a highly skilled and motivated Office Support Specialist to join our team. As an Office Support Specialist, you will be responsible for providing administrative support, handling special projects, and maintaining the overall efficiency of the office.About Marriott InternationalMarriott International is a global hospitality leader...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    We're seeking a talented Business Performance Specialist to join our team at Auxis. As a key member of our reporting department, you'll be responsible for delivering high-quality reports that measure business performance and provide actionable insights.Key Responsibilities:Design and develop business intelligence solutions to support business...


  • San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job OverviewAs an Amazon Publishing Support Specialist, you will be the primary point of contact for publishers and content providers using our Kindle Direct Publishing website.Our team thrives on innovation and excellence, and we are looking for talented individuals who are passionate about delivering exceptional customer experiences.


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**.In addition, for the last five years, we've been named in the **100...