Senior Team Lead Specialist

hace 3 semanas


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

Key Responsibilities:

- Manage escalations of issues from Collections, Billing, and Sales to ensure timely and successful resolutions
- Develop and mentor team members to maximize their professional growth and potential
- Monitor team performance, identify training needs, and implement corrective actions to improve productivity
- Drive process improvements that enhance global standardization and efficiency
- Foster strong relationships with internal stakeholders to drive business success
- Provide regular performance reports to track team productivity and performance

Requirements:

- 3 years of supervisory or management experience
- University graduate in a relevant field, preferably business administration, finance, or accounting
- Fluency in English language (B2/C1 level)
- Proficiency in Excel skills (90% or higher)

Desirable Skills:

- Experience in developing, improving, and working with standard processes
- Strong understanding of Oracle Accounts Receivable
- Ability to interact effectively with employees at all levels of the organization
- Detailed knowledge of various accounting processes
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills, with a strong ability to inspire and motivate team members



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