Data Analyst Technical Support Specialist
hace 2 semanas
About Us
At Experian, we empower consumers and our clients to manage their data with confidence. We help individuals take financial control and access financial services, businesses make smarter decisions and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime.
Job Description
We are seeking a highly skilled Data Analyst Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for researching and diagnosing complex software issues raised by clients, developing and executing SQL queries to aid in issue investigation and analysis, examining error logs and database content to determine the cause of problems, and documenting workaround solutions wherever possible.
Responsibilities
- Research and diagnose complex software issues raised by clients/members
- Develop, test, and execute SQL queries to aid in issue investigation and analysis
- Examine error logs and database content to determine the cause of problems
- Document and implement workaround solutions wherever possible
- Document steps to reproduce for resolution with internal and external resources
- Document processes procedures, and technical instructions for future reference and use by support teams
- Create/manage production/staging support tickets
- Communicate with both internal and external customers to achieve ticket resolution as quickly as possible
Qualifications
- At least 2-3 years' experience with Linux, SSH, PHP, HTML, CSS, XML, MySQL, Shell Scripting
- At least 1-2 years' experience with JavaScript
- Experience developing or supporting sites using API and SDK integration
- Knowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, Shell scripting
- Knowledge of troubleshooting and implementing Web technologies
- Knowledge of programming and software development concepts
- Proficiency in defect troubleshooting and code debugging
- Ability to resolve basic product defects with code and produce hotfixes for customers
- Strong client-facing communications skills by providing timely and frequent updates to clients through Service Now
- Demonstrates critical thinking capabilities and follows through with internal and external customers
- Excellent written and verbal communication skills (fluent in English)
- Degree in Computer Science or related field (or equivalent job experience)
- Work with management to measure and improve customer satisfaction
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