Staff Technical Program Manager

hace 4 días

Heredia, Costa Rica Servicenow A tiempo completo

Job Description We're not yesterday's IT department, we're Digital Technology.
The world around us keeps changing and so do we.
We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.
We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century.
And we love co-creating, using, and highlighting our own products to do it.
  Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.
What you get to do in this role:  As a Staff Technical Program Manager for Integrations, you will play a critical role in managing the integrations that power our innovative Generative AI, Agentic AI and other products that enhance employee experience and employee productivity.
You will be responsible for working with a cross-functional team to build, enhance, and scale integrations that enable our customers to maximize the value of our product.
This is a high-impact role where you will work closely with engineering, customer success, and external partners to deliver integrations that align with our customers' needs and the company's overall product strategy.  Key Responsibilities:  Integration Management: Manage all integrations for Employee Workflows, ensuring alignment with company goals and customer needs.
Identify high-value integration opportunities and prioritize them based on customer impact, business objectives, and technical feasibility.
Work with stakeholders to understand customer pain points and translate them into actionable integration solutions.
Integration Development and Execution: Lead the development of integrations, from ideation through execution, ensuring timely delivery of high-quality integrations.
Collaborate with cross-functional teams, including engineering and external partners, to develop and maintain integrations with external platforms (e.g., Salesforce, Slack, HubSpot, etc.).
Define integration requirements, write user stories, and manage feature backlogs for integration-related work.
Cross-functional Collaboration: Serve as the primary point of contact for all integration-related initiatives, working closely with Product Management, Customer Success, and Partnerships to drive alignment and adoption.
Engage with external partners to evaluate potential integration opportunities, negotiate terms, and manage ongoing relationships.
Customer Focus: Work closely with customer success teams to understand customer needs, gather feedback, and ensure that integrations deliver value to end-users.
Continuously monitor the performance and usage of integrations, gather customer feedback, and iterate to improve the integration experience.
Triage and troubleshoot integration failures and implement timely remediation to satisfies customer and business needs.
Vendor and Budget Management: Manage annual and quarterly integrations budget, ensuring that all stakeholders' inputs are taken into consideration.
Ensure integrations budget is properly managed and budgetary goals and responsibilities are achieved.
Initiate and manage all purchase orders and statements of work with external integration vendors.
Metrics and Reporting: Define success metrics for integrations and track performance post-launch to ensure customer satisfaction and business impact.
Regularly report on progress, challenges, and results to leadership and other stakeholders.
Qualifications Key Qualifications:  8+ years of integrations management experience.  Proven experience in defining and delivering complex product integrations with third-party platforms (e.g., HCM systems, benefits providers etc.
).  Strong understanding of integration technologies, APIs, webhooks, and data synchronization.  Deep expertise in integration management best practices, including requirements gathering, troubleshooting, prioritization, and stakeholder management.  Strong technical aptitude with the ability to engage deeply with internal and external engineering teams and understand technical constraints and trade-offs.  Excellent problem-solving and critical-thinking skills.  Exceptional communication and interpersonal skills with the ability to work effectively across diverse teams and with external partners.  Ability to synthesize complex technical details and customer needs into clear, actionable product plans.  Preferred Qualifications:  Experience working in a fast-paced, high-growth environment.  Familiarity with integration platforms (e.g., Zapier, MuleSoft, Workato) and cloud-based tools (e.g., AWS, Azure, Google Cloud).  Knowledge of product analytics tools and experience using data to drive product decisions.  Experience in a B2B SaaS environment.  HR technology integrations experience strongly preferred.    Not sure if you meet every qualification?
We still encourage you to apply
We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths.
Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate
Additional Information Work Personas We approach our distributed world of work with flexibility and trust.
Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.  Learn more here .
Equal Opportunity Employer ServiceNow is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  Accommodations We strive to create an accessible and inclusive experience for all candidates.
If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ****** for assistance.  Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S.
Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.
All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.  From Fortune.
2024 Fortune Media IP Limited.
All rights reserved.
Used under license.

  • Staff Technical Program Manager

    hace 6 días

    Heredia, Costa Rica Servicenow A tiempo completo

    **Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Staff Technical Program Manager

    hace 6 días

    Heredia, Costa Rica Databricks A tiempo completo

    Databricks is looking for a top tier Staff Technical Program Manager with a passion for process improvement and project management.You will focus on running end-to-end processes for the engineering org, process improvements focused on cost and lifecycle changes across products.You will be hands-on in the execution of large scale projects as well as think...

  • Technical Program Manager

    hace 6 días

    Heredia, Costa Rica Databricks A tiempo completo

    P-989Do you excel at driving operations at scale?Are you anticipating the needs of customers and driving process improvements to ensure their success?Are you passionate about the cloud and building relationships across organizations?If you are, then join us on the cutting edge at Databricks!We're building a team of passionate Technical Program Managers to...

  • Program Manager

    hace 5 días

    Heredia, Costa Rica Sgf Global A tiempo completo

    **Program Manager (Remote)****Heredia, Costa Rica**SGF Global is looking for a Program Manager, for IT enterprise in Heredia, Costa Rica.**Overview**:The Program Manager work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.**Requirements**:- Bachelor's Degree in Business,...

  • Sr Staff Technical Program Manager

    hace 6 días

    Heredia, Costa Rica Servicenow A tiempo completo

    **Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Technical Program Manager

    hace 3 días

    Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

  • Staff Technical Program Manager

    hace 4 días

    Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Staff Technical Program Manager

    hace 6 días

    Heredia, Costa Rica Servicenow A tiempo completo

    **Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Technical Program Manager

    hace 1 semana

    Heredia, Costa Rica VMware A tiempo completo

    **Senior Technical Program Manager - MA&MBG, Tanzu Common Core’s Developer Foundation** **The Elevator Pitch: Why will you enjoy this new opportunity?** Do you love helping individuals, teams, and programs reach their full potential? Do you count learning, communication group dynamics, decision making, team-focused leadership, and coaching as some of...

  • Staff Technical Program Manager

    hace 3 días

    Heredia, Costa Rica ServiceNow A tiempo completo

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Program Manager

    hace 6 días

    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Program ManagerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Aruba is redefining the "IT EDGE".Creating new customer experiences by building intelligent spaces and digital workspaces.We are focused on campus, branch, mobility and the IoT to transform business models with the combined power of compute,...

  • Npi Program Manager

    hace 2 días

    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    NPI Program Manager This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Global Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture. At our core, we strive to uphold HPE’s values -...

  • Multi-national Program Manager

    hace 5 días

    Heredia, Costa Rica BCD Travel Corporate A tiempo completo

    **Your ideas can drive the future of corporate travel. Join BCD and challenge the status quo!** **Multi-National Program Manager** - Full time, Costa Rica_ As the Multi-National Program Manager, you will be responsible for managing all aspects of assigned client portfolio account(s) to include but not limited to client retention, contract negotiation,...

  • Technical Program Manager

    hace 6 días

    Heredia, Costa Rica Servicenow A tiempo completo

    **Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Elf Program Manager

    hace 6 días

    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    ELF Program ManagerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise advances the way people live and work.We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Global Operations prioritizes putting...

  • Technical Program Manager

    hace 6 días

    Heredia, Costa Rica Databricks A tiempo completo

    P-989At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs.We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve...

  • Multi-National Program Manager

    hace 3 días

    Heredia, Costa Rica Bcd Travel Corporate A tiempo completo

    **Your ideas can drive the future of corporate travel.Join BCD and challenge the status quo!****Multi-National Program Manager**- Full time, Costa Rica_As the Multi-National Program Manager, you will be responsible for managing all aspects of assigned client portfolio account(s) to include but not limited to client retention, contract negotiation,...

  • Sr. Technical Program Manager

    hace 6 días

    Heredia, Costa Rica Databricks A tiempo completo

    Databricks is looking for a top tier Technical Program Manager with a passion for process improvement and project management.You will focus on running end-to-end processes for the engineering org, process improvements focused on cost and lifecycle changes across products.You will be hands-on in the execution of large scale projects as well as think...

  • Program Manager

    hace 3 días

    Heredia, Costa Rica SGF Global A tiempo completo

    **Program Manager (Remote)** **Heredia, Costa Rica** SGF Global is looking for a Program Manager, for IT enterprise in Heredia, Costa Rica. **Overview**: The IT M&A Program Manager work assignments are often straightforward and of moderate complexity. Will interact with a deal lead (sets direction for project), and an analyst to assist in the integration....

  • Senior Staff Technical Program Manager

    hace 6 días

    Heredia, Costa Rica Servicenow A tiempo completo

    **Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...