Virtual Customer Service Representative

hace 1 día

San José, Costa Rica Excellent Adventure Properties Llc A tiempo completo

Chief Results Officer

("Salesperson and Customer Service Assistant" just doesn't capture it)

For Multi-Family Apartments

We need YOU
No property management experience necessary, but great if you have it.
We're hiring for culture fit and natural talent, not for resume bullet points.
If you have great sales, administrative, relational and communication skills, we can teach the rest.
- **Broad responsibility to fill apartment leases by relating to and serve Traveling Nurse (TNs) who will reach out to you for a three month lease on one of our apartments.
We want our TNs raving about you.
**:

- **The ability to market and fill apartment units in five complexes in the Denver, CO, USA area with 95 beautifully furnished units.
**:

- **Proactive, detail oriented, able to get people to sign leases and handle maintenance requests, with a sense of urgency and the desire to lead by serving, keeping your team informed, and serving the needs of our Traveling Nurses.
**:

- **Piloting us to great customer service by upholding the highest standards and best practices, communicating superbly, and leading with a "whatever it takes" enthusiasm for life.
**:

- **A joy for interacting with our Traveling Nurse guests to make our apartments a great experience they'll be sad to leave, and will refer to all their friends.
**

**Who are we?
**

Excellent Adventure Properties, LLC is a Denver-based, team-oriented organization that owns very unique, furnished multi-family complexes around the Denver area.
We are intent on providing the best furnished apartment experience possible.
To that end, Excellent Adventure Properties does not fit the traditional landlord/tenant model, but rather a "boutique" approach to getting it right every time, so that each of our three to twelve month guests leaves with the desire to send all their friends our way.
**We are driven by three overriding Core Values**:
1) Being **Relationship-Centered**; accumulating value by adding value

2) Building **Trust** through Consistency

3) Enhancing **Quality, with Affordable & Stylish living** for our tenants

**Our vision statement, which is the legacy we are developing in our investments is**:

- A disruptive, creative, energizing approach _
- that embraces the greater good for the communities we are involved in._

**Our mission statement, reflects the result we want each of our tenants to experience**:

- Stylish, affordable furnished housing tenants are sad to leave, _
- and that they'll share with all their friends._

We trust that as our newest team member, your journey with us will be an excellent adventure
We are giving you all this information because you need to be interviewing us, not just us interviewing you.
You will be responsible for guarding, embracing, and reflecting our values, our vision, and our mission stated above.
If you are looking for a job, this isn't a fit for you.
If you're looking for a way to make meaning through work, this position could be a great match
You need to decide whether you would want to be the person who guards and carries these things forward for everyone in our organization.
Our core values, vision and mission drive everything we do.
And when they don't, it will be your responsibility, and everyone's responsibility, to bring us back in to alignment with them.
We believe that Core Values are just that—the core of everything else we do, our true north, the three things that govern every decision we make, from hosting a guest to completing a profit and loss spreadsheet.
If you find yourself in 100% agreement with our values, vision and mission—not just in your head, but in your heart—and they grab you and make you want to live them out and help everyone in our organization do the same, this position could be a great fit for you.
From this ad, want you to know as much as possible, so you can make an informed decision about joining us.
This is very intentional—we want someone who will be "missional" about their commitment to their work, and who will integrate that work into their life, not someone simply looking for a paycheck.
If you're looking to just make money, this isn't the position for you.
If you're looking to make meaning, read on.
**Who are you?
**

You are a fit if:
1) You are looking for a position where you will make a significant impact for a very long tenure as an important and equal team member.
You will be an integral part of a team who can make good decisions and lead from their expertise.
If you need to be managed and always told what to do, you're not a fit.
And on the other side, if you want to be a rugged individualist, that won't work, either.
We don't work as codependent or as independent, but as interdependent - always communicating with anyone who will be impacted by our decisions before we implement them.
2) You love to serve others—to raise the bar, ask hard questions, connect people with resources, and generally be one of the faces of Excel

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