Sr. Rep, Hr Solutions
hace 1 día
This position acts as the first point of contact for HR inquiries, identifying and delivering solutions to employees and People Leaders.
This role executes processes, delivers services, and conducts the day-to-day operations in their assigned function/service area team.
This position is empowered to support and perform transactional activities required to enable HR business processes and drive a best-in-class employee experience.
**Key Responsibilities**:
- Perform HR Solutions tasks with high complexity under limited to no direction.
Act as first point-of-contact for all HR inquiries, with an employee-centric mindset, expressing empathy in customer service delivery to create a positive, memorable experience for every customer.
- Execute daily service operations by responding to complex service demands and issues as they arise (e.g., volume of calls, staff absence, chat and service portal inquiries, etc.
), identifying solutions, and providing HR-related information to employees and people leaders.
- Delegate and escalate inquiries as appropriate but remain responsible for the HR case through completion by tracking progress and providing continuous feedback to requestors on status of their inquiries.
- Lead, plan, and execute HR tasks and activities for their assigned function(s).
Provide coaching and knowledge transfer to other team members.
- Leverage E2E process documentation, procedures, work instructions, and Knowledge Base and Case Management content to resolve inquiries quickly and execute day-to-day operational activities and tasks.
- Consolidate and communicate emerging issues/trends from the team's interactions and provide insight that supports continuous improvements (e.g., to reduce inquiry volume, reduce task execution turnaround time) and improve the customer experience.
- Engage in improving HR Knowledge Base and Case Management content for their assigned function, based on their user experience.
- Other incidental duties
**Education and Experience**:
H.S.
Diploma or equivalent 4 years of experience in Human Resources Administration or shared services environment Required or
Bachelor's Degree or Equivalent in Human Resources, Business Administration, or related field preferred.
**Additional Skills**:
- Experience with interacting and supporting all levels of management
- Experience managing HR system data
- Experience and understanding of enabling technologies (e.g., case management, employee and manager self-service) and how they work within a customer service business environment (ServiceNow preferred)
- Experience with an ERP system (Workday preferred)
- Full knowledge and understanding of Edwards policies and procedures
- Full knowledge and understanding of HR Solutions.
Ability to operate effectively and proactively in a customer service environment with a customer focus and employee experience mindset
- Ability to use appropriate judgment and critical thinking skills involved in escalating issues or other resources in decision making or processing
- Ability to effectively utilize HR technology system(s), resource material, and websites to accurately capture, track, and follow-up on information related to inquiries
- Ability to interact with all levels of employees to resolve difficult issues
- Ability to manage high workloads and conflicting priorities, both in support of the HR team and their customers or employees
- Attention to detail and high work standards in support of accurate delivery
- General understanding of employment legislation and compliance for the relevant jurisdiction
- Excellent verbal and written communication skills
- Solid analytical and problem-solving skills required
- Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
-
Hr Solutions Rep
hace 1 día
Cartago, Costa Rica Edwards Lifesciences A tiempo completoThe HR Representative acts as the first point of contact for HR inquiries, identifying and delivering solutions to employees and People Leaders.This role executes processes, delivers services, and conducts the day-to-day operations in their assigned function/service area team.The Representative is empowered to support and perform transactional activities...
-
Rep, Hr Solutions- Workforce Administration
hace 1 día
Cartago, Costa Rica Edwards Lifesciences A tiempo completoThis position acts as the first point of contact for HR inquiries, identifying and delivering solutions to employees and People Leaders.This role executes processes, delivers services, and conducts the day-to-day operations in their assigned function/service area team.This role is empowered to support and perform transactional activities required to enable...
-
Rep, Hr Solutions, Talent Acquisition
hace 1 día
Cartago, Costa Rica Edwards Lifesciences A tiempo completoThe HR Solutions, Representative - Talent Acquisition acts as the first point of contact for TA inquiries, identifying and delivering solutions to employees and People Leaders.This role executes processes, delivers services, and conducts the day-to-day operations in their assigned function/service area team.The Representative is empowered to support and...
-
Senior Human Resources Specialist
hace 5 días
Cartago, Costa Rica Infotree Global Solutions A tiempo completoWe are seeking for fully bilingual HR Sr, Specialist to join our dynamic team of industry leading experts. Under the direction of the Human Resources Manager, this position is responsible to manage the day-to-day operations of the HR team and the administration of the human resources policies, procedures and programs alongside leading HR practices that will...
-
Sr. Full Stack .NET
hace 1 semana
Cartago, Costa Rica CrossBridge Technology Solutions A tiempo completoCrossbridge Global Partners exists for bridging the gap to excellent technology resources in LATAM and US. We cultivate an atmosphere of community, creativity, and productivity to bring value to our clients solving their technology challenges in a collaborative fashion, in their same time zone, and in an affordable way. We are now looking for a **“Sr...
-
Sr Specialist, Talent Acquisition
hace 1 día
Cartago, Costa Rica Edwards Lifesciences A tiempo completo**Key Responsibilities**:- Optimize program development across multiple pillars to improve the employee experience, balanced with function-specific needs and drivers.Provide recommendations, alternative solutions and insights to Functional Team Leaders to continuously improve HR Knowledge Base and Case Management content- Lead in the implementation and...
-
Director, Human Resources
hace 1 día
Cartago, Costa Rica Edwards Lifesciences A tiempo completoLead team and function as an expert on people and organizational issues, as well as a catalyst in delivering HR solutions in order to attract, develop, and retain talent and to support the specific needs of the business groups and overall business objectives.**Key Responsibilities**:- Lead, direct, evaluate and develop a team of HR professionals to ensure...
-
Sr Rep Supply Chain
hace 1 día
Cartago, Costa Rica Edwards Lifesciences A tiempo completoManage all Import and Export activities for the Costa Rica Manufacturing Site.Work with and manage 3rd Party Freight Partners and Customs Clearance Broker to ensure on-time / compliant delivery of incoming raw materials and/or intercompany supplies and purchased components, sub-assembly and finished goods.In conjunction with regional Supply Chain ensure...
-
Sr. Manager Human Resources
hace 4 días
Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completoLead team and function as an expert on people and organizational issues, as well as a catalyst in delivering HR solutions in order to attract, develop, and retain talent and to support the specific needs of the business groups and overall business objectives. **Key Responsibilities**: - Lead, direct, evaluate and develop a team of HR professionals to...
-
Engineer, Sr Equipment
hace 1 día
Cartago, Costa Rica Boston Scientific Corporation A tiempo completo**Engineer, Sr Equipment**:- Remote Eligible: Hybrid- Onsite Location(s): Cartago, CR**Additional Locations**: N/A**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees,...
-
Human Resources Assistant
hace 1 día
Cartago, Costa Rica Infotree Global Solutions A tiempo completoMonday - Friday 8:00 - 17:30**Qualifications**:Advanced EnglishHighschool DiplomaTechnical Degree or Bachelor's Degree in AdministrationHuman resource assistants are the behind-the-scenes collaborators and colleagues whose main job responsibilities are focused on helping HR directors and managers accomplish HR-related tasks.Tipo de puesto: Tiempo completo,...
-
HR Business Partner
hace 23 horas
Cartago, Costa Rica Infotree Global Solutions A tiempo completo**Cartago** P**osición presencial de lunes a sabado de 6am a 2pm.** - 5 años de experiência en gestión de recursos humanos. - Bachillerato en Recursos Humanos o una disciplina relevante. - Fluido en inglés. - Experiência demostrada en varias áreas de recursos humanos, incluido el reclutamiento. - Capacidad demostrada de análisis, resolución de...
-
Sr Analyst, Business Solutions
hace 5 días
Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completoDevelops, implements, and sustains IT solutions to business problems to improve business processes, develop systems and policies, improve user proficiency, and promote system adoption in collaboration with key stakeholders. **Key Responsibilities**: - Leads efforts to reengineer and optimize business processes and systems by assessing business needs and...
-
Sr Tech, Maint/Mfg Support Eng
hace 1 día
Cartago, Costa Rica Edwards Lifesciences A tiempo completoSr Tech, Maint/Mfg Support Eng (automation technician / Controls technician) Turno AProvide technical manufacturing support to Operations and Engineering.**Requerimientos especificos de la posicion**:Conocimientos intermedio-avanzados en programación y troubleshooting de equipos automatizados que tengan PLC (Controladores Lógicos Progamables) y HMI...
-
Dir, Human Resources
hace 1 día
Cartago, Costa Rica Edwards Lifesciences A tiempo completoMake a meaningful difference to patients around the world.Our talented people are central to the future of Edwards Lifesciences, which is why our Human Resources teams help design, guide, and deliver inspiring experiences for our people.With a fundamental understanding of how to build a supportive community and organizational capability, you'll deliver...
-
Architect, Business Systems
hace 1 día
Cartago, Costa Rica Edwards Lifesciences A tiempo completoYou will make an impact by...- Be a Subject Matter Expert (SME) in business processes in the area of responsibility (Manufacturing and QA).Lead efforts to reengineer and optimize business processes and systems.- Lead, identify, design and implement information systems to meet business process requirements.Demonstrate a strong bias to configure commercially...
-
Sr Buyer
hace 1 día
Cartago, Costa Rica Grupo Preseleccion Ely S.A. A tiempo completoESSENTIAL DUTIES Follows specific standards, operating procedures, and detailed instructions in support of assigned business areas and or commodity groups.Is a Representative on projects involving other company associates and possibly external stakeholders to coordinate activities, develop key measures, modify systems, monitor processes, and resolve...
-
Manager, HRs
hace 5 días
Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo**Key Responsibilities**: - Drive day-to-day performance of their HRS Workforce Administration team by monitoring, tracking and interpreting SLA metrics, and achieve operational excellence as measured internally and against external benchmarks to drive improvement. Monitor and manage staffing needs for the HRS Workforce Administration team in the assigned...
-
Senior Accountant
hace 1 día
Cartago, Costa Rica Nextern A tiempo completoThe Sr.Accountant is a mid-level position reporting directly to the Finance Controller.This position performs various mid-level accounting tasks on a daily and monthly basis and requires working in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as...
-
Specialist HRs
hace 5 días
Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo**Key Responsibilities**: - Provide guidance to program development related to assigned function to improve the employee experience, balanced with function-specific needs and drivers. Provide recommendations and insights to the Functional Team Leader to continuously improve HR Knowledge Base and Case Management content. - Evaluate, implement, and provide...