Rep, Hr Solutions- Workforce Administration

hace 1 día


Cartago, Costa Rica Edwards Lifesciences A tiempo completo

This position acts as the first point of contact for HR inquiries, identifying and delivering solutions to employees and People Leaders.
This role executes processes, delivers services, and conducts the day-to-day operations in their assigned function/service area team.
This role is empowered to support and perform transactional activities required to enable HR business processes and drive a best-in-class employee experience.
**How you will make an impact**:

- Perform HR Solutions tasks with increased complexity under general supervision.
Act as first point-of-contact for all HR inquiries, with an employee-centric mindset, expressing empathy in customer service delivery to create a positive, memorable experience for every customer.
- Execute daily service operations by responding to increasingly complex service demands and issues as they arise (e.g., volume of calls, staff absence, chat and service portal inquiries, etc.
), identifying solutions, and providing HR-related information to employees and people leaders.
- Delegate and escalate inquiries as appropriate but remain responsible for the HR case through completion by tracking progress, and providing continuous feedback to requestors on status of their inquiries.
- Administer HR tasks and activities for their assigned function(s).
- Leverage E2E process documentation, procedures, work instructions, and Knowledge Base and Case Management content to resolve inquiries quickly and execute day-to-day operational activities and tasks.
- Recognize and communicate emerging issues/trends in interactions and provide insight that supports continuous improvements (e.g., to reduce inquiry volume, reduce task execution turnaround time) and improve the customer experience.
- Engage in improving HR Knowledge Base and Case Management content for their assigned function, based on their user experience.
- Other incidental duties

**What you'll need (required)**:
H.S.
Diploma or equivalent with 2 years of experience in Human Resources Administration or shared services environment, required; or
Bachelor's Degree or equivalent in Human Resources, Business Administration, or related field, preferred.
**What else we look for**:

- Experience with interacting and supporting all levels of management
- Experience managing HR system data
- Experience working with Excel (Intermediate).
- Excellent verbal and written communication skills in both English & Spanish
- Experience and understanding of enabling technologies (e.g., case management, employee and manager self-service) and how they work within a customer service business environment (ServiceNow preferred)
- Experience with an ERP system (Workday preferred)
- Good knowledge and understanding of Edwards policies and procedures.
- Good knowledge and understanding of HR Solutions.
Ability to operate effectively and proactively in a customer service environment with a customer focus and employee experience mindset
- Ability to use appropriate judgment and critical thinking skills involved in escalating issues or other resources in decision making or processing
- Ability to effectively utilize HR technology system(s), resource material, and websites to accurately capture, track, and follow-up on information related to inquiries
- Ability to interact with all levels of employees to resolve difficult issues
- Ability to manage high workloads and conflicting priorities, both in support of the HR team and their customers or employees
- Attention to detail and high work standards in support of accurate delivery
- General understanding of employment legislation and compliance for the relevant jurisdiction
- Solid analytical and problem-solving skills required
- Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control


  • Manager, HRs

    hace 5 días


    Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    **Key Responsibilities**: - Drive day-to-day performance of their HRS Workforce Administration team by monitoring, tracking and interpreting SLA metrics, and achieve operational excellence as measured internally and against external benchmarks to drive improvement. Monitor and manage staffing needs for the HRS Workforce Administration team in the assigned...

  • Hr Solutions Rep

    hace 1 día


    Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    The HR Representative acts as the first point of contact for HR inquiries, identifying and delivering solutions to employees and People Leaders.This role executes processes, delivers services, and conducts the day-to-day operations in their assigned function/service area team.The Representative is empowered to support and perform transactional activities...

  • Sr. Rep, Hr Solutions

    hace 1 día


    Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    This position acts as the first point of contact for HR inquiries, identifying and delivering solutions to employees and People Leaders.This role executes processes, delivers services, and conducts the day-to-day operations in their assigned function/service area team.This position is empowered to support and perform transactional activities required to...


  • Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    The HR Solutions, Representative - Talent Acquisition acts as the first point of contact for TA inquiries, identifying and delivering solutions to employees and People Leaders.This role executes processes, delivers services, and conducts the day-to-day operations in their assigned function/service area team.The Representative is empowered to support and...


  • Cartago, Costa Rica Infotree Global Solutions A tiempo completo

    We are seeking for fully bilingual HR Sr, Specialist to join our dynamic team of industry leading experts. Under the direction of the Human Resources Manager, this position is responsible to manage the day-to-day operations of the HR team and the administration of the human resources policies, procedures and programs alongside leading HR practices that will...


  • Cartago, Costa Rica Infotree Global Solutions A tiempo completo

    Monday - Friday 8:00 - 17:30**Qualifications**:Advanced EnglishHighschool DiplomaTechnical Degree or Bachelor's Degree in AdministrationHuman resource assistants are the behind-the-scenes collaborators and colleagues whose main job responsibilities are focused on helping HR directors and managers accomplish HR-related tasks.Tipo de puesto: Tiempo completo,...

  • Assistant Ii, Hr

    hace 1 día


    Cartago, Costa Rica Boston Scientific Corporation A tiempo completo

    **Work mode**:Onsite**Onsite Location(s)**:Cartago, CR**Additional Locations**: N/A**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**- At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and...


  • Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Lead team and function as an expert on people and organizational issues, as well as a catalyst in delivering HR solutions in order to attract, develop, and retain talent and to support the specific needs of the business groups and overall business objectives.**Key Responsibilities**:- Lead, direct, evaluate and develop a team of HR professionals to ensure...

  • Asp.NET Developer

    hace 1 día


    Cartago, Costa Rica Hollingsgate Workforce solutions A tiempo completo

    **Job Title: Senior ASP.NET MVC Front-End Developer** **About Us**: Hollingsgate Recruitment is partnering with a reputable company based in Costa Rica, currently seeking an experienced Senior ASP.NET MVC Front-End Developer. Our client is a leader in the industry, and this role presents an exciting opportunity to contribute to cutting-edge web development...

  • Dir, Human Resources

    hace 1 día


    Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Make a meaningful difference to patients around the world.Our talented people are central to the future of Edwards Lifesciences, which is why our Human Resources teams help design, guide, and deliver inspiring experiences for our people.With a fundamental understanding of how to build a supportive community and organizational capability, you'll deliver...


  • Cartago, Costa Rica Videndum Production Solutions A tiempo completo

    **Role Summary**:Team Management, Accounting, Closing, Audit, Free Trade Zone status and GL Analysis:This position plays a critical role in the Finance organization responsible to deliver financial objectives.This is a leadership role focused on the technical accounting needed to achieve financial performance.This role leads and develops the CR Accounting...

  • HR Business Partner

    hace 1 día


    Cartago, Costa Rica Infotree Global Solutions A tiempo completo

    **Cartago** P**osición presencial de lunes a sabado de 6am a 2pm.** - 5 años de experiência en gestión de recursos humanos. - Bachillerato en Recursos Humanos o una disciplina relevante. - Fluido en inglés. - Experiência demostrada en varias áreas de recursos humanos, incluido el reclutamiento. - Capacidad demostrada de análisis, resolución de...

  • Client Specialist

    hace 1 día


    Cartago, Costa Rica Coloplast A tiempo completo

    **Location**:Cartago, Costa Rica, CR**Job Family**: Information Technology**Country/Region**: Costa RicaWe are looking for Client Specialist.Coloplast develops products and services that make life easier for people with very personal and private medical conditions.In Coloplast Business Centre we are responsible for global financial operations, orders...


  • Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Lead team and function as an expert on people and organizational issues, as well as a catalyst in delivering HR solutions in order to attract, develop, and retain talent and to support the specific needs of the business groups and overall business objectives. **Key Responsibilities**: - Lead, direct, evaluate and develop a team of HR professionals to...


  • Cartago, Costa Rica Nextern A tiempo completo

    This position ensures that the company has the best qualified and most committed associates.ensuring a healthy, growing and more productive space where everyone strives to achieve our established mission and objectives.This position promotes corporate values and leads the embodiment of a great place to work.  Responsibilities include managing talent...


  • Cartago, Costa Rica Gsk A tiempo completo

    In GSK Consumer Healthcare, we are on an incredible journey as we prepare to create a new, standalone, world leading company with a 100% single-minded focus on everyday health.We are doing this at a time when the work we do has never mattered more.With the COVID pandemic, people are increasingly looking for ways to manage their own health and wellbeing and...


  • Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    **Key Responsibilities**:- Optimize program development across multiple pillars to improve the employee experience, balanced with function-specific needs and drivers.Provide recommendations, alternative solutions and insights to Functional Team Leaders to continuously improve HR Knowledge Base and Case Management content- Lead in the implementation and...

  • Dir, Manufacturing

    hace 1 día


    Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    Manage team to ensure smooth and continuous operations in manufacturing.**Key Responsibilities**:- Manage supervisors, people managers, and/or experienced professionals/SMEs and/or oversee the work of one or more areas, functionalities, and/or locations in with increased complexity.Drive manufacturing culture, engage staff morale, and ensure employees'...

  • Specialist HRs

    hace 5 días


    Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo

    **Key Responsibilities**: - Provide guidance to program development related to assigned function to improve the employee experience, balanced with function-specific needs and drivers. Provide recommendations and insights to the Functional Team Leader to continuously improve HR Knowledge Base and Case Management content. - Evaluate, implement, and provide...

  • Mid Accountant

    hace 2 días


    Cartago, Costa Rica Infotree Global Solutions A tiempo completo

    Bachelor’s Degree in business administration, accounting, finance or related field. - At least proven 3 years of relevant experience including on-the-job experience supporting, preferably in manufacturing environment. - English level B **Responsibilities** We are seeking for a Mid Accountant to join our dynamic team of industry leading experts. Under the...