Customer Service Representative

hace 6 días

San José, Costa Rica Td Synnex A tiempo completo

Follows procedures and guidelines to provide service to customers in a timely manner.
"This position is for Shyft Global Services, a leading technology lifecycle service provider that partners with companies around the world to shift the way they do business.
Shyft Global Services is a wholly owned subsidiary of TD SYNNEX employing more than 1,500 services professionals and IT experts focused on delivering end-to-end product and customer lifecycle management services for original equipment manufacturers (OEMs) and other technology innovators."
**What You'll Do**:

- Provides the highest level of customer service at all times to internal and external customers (20%)
- Creates follow-ups with customers in order to provide the best customer experience.
(20%)
- Identifies issues that need escalation and passes on to the appropriate person.
(15%)
- Performs additional duties as assigned (15%)
- Follows department guidelines for methods of research and accuracy.
(5%)
- Maintains notes in appropriate systems.
(5%)

**Other Duties & Responsibilities**:

- Meets attendance and punctuality standards

**What We're Looking For**:

- Able to execute instructions and to request clarification when needed.
- Possesses basic clerical and data entry skills.
- Possesses strong data entry skills.
- Ability to input 60 words per minute
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Able to converse and write effectively in English and Spanish.
- Possesses strong multi-cultural interpersonal skills.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to maintain confidentiality of sensitive information
- Able to be immobile for long extended periods.
- Able to build solid, effective working relationships with others.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to quickly learn new systems and technology.
**Other Education / Certifications**:

- High School Diploma/GED (Bachillerato en Educación Media) required.
**Working Conditions**:

- Professional, office environment.
- Occasional non-standard work hours or overtime as business requires

**What's in it for You?
**
- ** Make the Most of our Global Organization**: network with other new co-workers within your first 30 days through our onboarding program.
- ** Grow Your Career**: our first priority is to hire from within and help our people grow.
As a co-worker, you'll have more career opportunities available to you.
You can also accelerate your path to success with formal programs on leadership and professional development, and many more on-demand courses.
- ** Work with World-Class Vendors**: our current Telesales Reps are working with some of the biggest brands in technology.
- ** Elective Benefits**: our programs in Costa Rica include optional asociacion solidarista (up to 4% employee contribution and 3% company match), optional private medical insurance, life insurance, scholarship program, monthly electricity payment assistance, and more
- ** Earn Bonuses**: you'll have the opportunity to earn bonuses on your base salary based on your personal and team performance.
- ** Elevate Your Personal Well-Being**: boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program (LEAP).
**What's In It For You?
**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed.
Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.
If you're excited about working for our company and believe you're a good fit for this role, we en

  • Customer Service Representative

    hace 7 días

    San Francisco, Costa Rica Cognizant Technology Solutions A tiempo completo

    We are hiring Senior Customer Service Representatives to manage customer queries and complaints. **Customer Service Representative Responsibilities**: Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging...

  • Customer Service Representative

    hace 6 días

    San José, Costa Rica Talent2Win A tiempo completo

    **customer service representative**:**Talent2Win**San JoséSan Joséexperiência0 añosTelecomunicacionesindefinidojornada completasalariono especificadopublicadohace 3 horas¡BUSCAMOS TALENTO COMO TÚ!Empleocostarica #OportunidadEmpleoSi tienes bachillerato comprobable y Nível de inglés (avanzado) esta es tu oportunidad.Ingresa al mundo de Customer...

  • Customer Service Representative

    hace 6 días

    San José, Costa Rica Infotree Global Solutions A tiempo completo

    Customer Service RepresentativePosición 100% PRESENCIAL, oficina se ubica en Santa Ana.Horario de Martes a Sábado de 7am a 4pm.**Requisitos**:Inglés avanzado.Título de bachillerato.Minimo 1 año de experiência en call center.**Salary**: ¢600,000.00 - ¢670,000.00 per month**Education**:- High school or equivalent (required)**Experience**:- customer...

  • Customer Service Representative

    hace 6 días

    San Antonio, Belén, Costa Rica Bill Gosling Outsourcing A tiempo completo $900 al mes

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Bill Gosling Outsourcing. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences and resolving inquiries efficiently.

  • Customer Service Representative

    hace 2 semanas

    San José, Costa Rica Go2 A tiempo completo

    We are looking for passionate people with strong English speaking and writing skills. In your initial interviews, there will be an emphasis on the Customer Service Representative role. - Will do data entry tasks such as support ticketing and order fulfillment, etc **Requirements/Skills**: - Updated resume with employment dates (Months and Years) -...

  • Customer Service Representative

    hace 6 días

    San José, Costa Rica Infotree Global Solutions A tiempo completo

    Nos encontramos en búsqueda de un Customer Service Representative, para uno de nuestros clientes en la zona de Santa Ana, posición 100% presencial.**Requisitos**:- Bachillerato en Educación Media concluido.- Experiência previa de al menos 1 año en Call Center.- Inglés avanzado.Tipo de puesto: Tiempo completoSalario: ¢500,000.00 - ¢600,000.00 al...

  • Customer Service Representative

    hace 3 días

    San José, Costa Rica Infotree Global A tiempo completo

    We are hiring! Customer Service Representative What do you need? - High School or **9th grade completed**: - At least **8 months of experience **in the call center industry - **Advanced English Level**: - Ability to **work on site **in Santa Ana - Schedule Tuesday to Saturday from 7**:00 am to 4:00 pm** **Salary**: ₡500,000.00 - ₡600,000.00 per...

  • Customer Service Representative

    hace 6 días

    San José, Costa Rica Infotree Global A tiempo completo

    We are hiring!Customer Service RepresentativeWhat do you need?- High School or **9th grade completed**:- At least **8 months of experience **in the call center industry- **Advanced English Level**:- Ability to **work on site **in Santa Ana- Schedule Tuesday to Saturday from 7**:00 am to 4:00 pm****Salary**: ¢500,000.00 - ¢600,000.00 per...

  • Customer Service Representative

    hace 6 días

    San José, Costa Rica Stt Group A tiempo completo

    Responsibilities:- Manage large amounts of incoming calls- Generate sales leads- Identify and assess customers' needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactivecommunication- Provide accurate, valid and complete information by using the right methods/tools- Handle customer...

  • Customer Service Representative

    hace 4 días

    San José, Costa Rica Sofvio A tiempo completo

    We are looking for hundreds of **Customer service representatives.** “Evolving the BPO services and helping with our clients´ needs to a whole new level. ” Compensation**:USD 3 - 5/hour.** + Holiday pay (up to 2x pay rate). Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil,...

  • Customer Service Representative

    hace 6 días

    San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities**Responsible in providing customer service regarding pricing, availability and delivery, order placement and inquiries, order maintenance (add, cancel, approve, routing options, approve air order), and general product inquiry to ASCO Numatics and/or Aventics.Ensures information given to customers is timely and accurate.The...

  • Customer Service Representative

    hace 4 días

    San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities** Responsible in providing customer service regarding pricing, availability and delivery, order placement and inquiries, order maintenance (add, cancel, approve, routing options, changes, and general product inquiry to TESCOM AGI. Ensures information given to customers is timely and accurate. The representative is also expected...

  • Customer Service Representative

    hace 6 días

    San José, Costa Rica Independent Recruiter A tiempo completo

    We are looking for hundreds of **customer service representatives**."Evolving the BPO services and helping with our clients´ needs to a whole new level.Compensation**:USD 3 - 5/hour.**+ Holiday pay (up to 2x pay rate).Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Colombia,...

  • Customer Service Representative

    hace 6 días

    San José, Costa Rica Sofvio A tiempo completo

    We are looking for hundreds of **Customer service representatives.**"Evolving the BPO services and helping with our clients´ needs to a whole new level."Compensation**:USD 3 - 5/hour.**+ Holiday pay (up to 2x pay rate).Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile, Colombia,...

  • Customer Service Representative I

    hace 2 días

    San José, Costa Rica Object Technology Solution A tiempo completo

    **About us**: OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a “Follow-the-Sun” model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America,...

  • Customer Service Representative

    hace 6 días

    San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities**Responsible in providing customer service regarding pricing, availability and delivery, order placement and inquiries, order maintenance (add, cancel, approve, routing options, changes, and general product inquiry to ASCO Numatics and Aventics.Ensures information given to customers is timely and accurate.The representative is...

  • Customer Service Representative

    hace 6 días

    San José, Costa Rica Oocl Usa Inc A tiempo completo

    **Customer Service Representative - Escazu, Costa Rica.**The International Customer Service Representative is accountable for supply chain management of North America based customers.As the international service representative, you will provide day-to-day back office support for all North American operations.You will ensure global first-class customer...

  • Customer Service Representative

    hace 4 días

    San José, Costa Rica Hultec Group A tiempo completo

    **Position Title**:Customer Service **Classification**:Exempt **Status**:Regular Full-time **Location**: San Jose, Costa Rica (Terramix, S.A. ) **On-Site** **COMPANY OVERVIEW** Hultec is a global organization with products sold in over 100 countries, a leading designer, manufacturer and distributor of gaskets, pipe sealing solutions and other rubber...

  • Customer Service Representative

    hace 6 días

    San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    About UsHuntsman Corporation is a globally recognized leader in the production and marketing of specialty chemicals. With a diverse portfolio of over 7,000 products, we cater to a wide range of consumer and industrial end markets.Job SummaryWe are seeking an experienced Customer Service Representative to join our team. In this role, you will be responsible...

  • Customer Service Representative

    hace 6 días

    San Antonio, Belén, Costa Rica Bill Gosling Outsourcing A tiempo completo $900 al mes

    Unlock a Rewarding Career in Customer ServiceAre you passionate about delivering exceptional customer experiences? Bill Gosling Outsourcing is seeking dedicated individuals to join our team as Customer Service Representatives in Heredia, Costa Rica.In this role, you will engage with customers daily, addressing inquiries professionally and efficiently. You...