Customer Care Supervisor

hace 8 horas

Heredia, Costa Rica Aligntech A tiempo completo

**Join a team that is changing millions of lives.
**

Transforming smiles.
Transforming lives.
Transforming an industry.
At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.
We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation.
Our teams are constantly pushing the boundaries of what's possible.
Ready to join us?
**About this opportunity**

This position oversees the activities of an internal call center that provides operational/business process support to internal and external customers for company products and services.
Ensures quality service and operational performance within the parameters of program and delivery standards.
Analyzes operational processes, establishes escalation procedures and oversees training needs assessments to identify opportunities for service delivery improvements.
**In this role, you will**
- Be Responsible for immediate supervision to semi-skilled employees and/or non-exempt employees
- Be Responsible for monitoring the daily operations of units or sub-units
- Interact daily with subordinates and/or functional peer groups.
- Work on issues of limited scope
Follow established practices and procedures in analyzing situations or data from which answers can be readily obtained.
- Accomplish results through management of semi-skilled employees and/or non-exempt employees
- Provide guidance to subordinates within the latitude according to established policies and direct management guidance
- Establish practices which ensure there are no delays in schedules
- Supervise customer agents
- Be responsible for monitoring the daily operations of units or sub-units

**In this role, you'll need **
- Professional degree on Business Administration or similar degree
- Bilingual English
- Spanish
- Good interpersonal skills and the ability to work cross-functionally.
Ability to work cross-functionally.
- Exceptional problem-solving and decision making skills
- Exceptional level of commitment and a positive can-do attitude.
- To have leadership skills.
**Sound like a good fit?
**

Great
Click the "Apply" link to let us know you are interested.
Not the right fit?
Don't worry, Align is quickly growing so we are creating more opportunities to expand our Align family.
Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.
**About Align**

Align Technology is a publicly traded medical device company that is **transforming smiles and changing lives**.
Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect.
Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services.
Did you know?
Align is the world's largest manufacturer of custom 3D-printed materials.
By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries.
Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work.
We respect your privacy.
Please review our **Applicant Privacy Policies **for additional information.
**Global Diversity Statement**:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees.
As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees.
We live our company values by promoting healthy people and healthy communities.
All with the intent of changing millions of lives, one unique smile at a time.
**Equal Opportunity Statement

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