Change Management Analyst

hace 6 días


Heredia, Costa Rica Citi A tiempo completo

The Change Management Analyst oversees and governs the Change Management Process.
To improve overall change quality and effectiveness, the Change Management Analyst will assist Change Coordinators when needed, review physical Change Records, manage Change Schedules and conduct Post Implementation Reviews according to documented procedures.
The Change Manager will utilize metrics, scorecards and review processes to drive Continual Service Improvement efforts.
**Responsibilities**:

- Ensure quality and timely review of change records within global Service Center model in accordance with established policies and standards under direct supervision.
- Identify and report changes for global change calendar (TPIS) and other schedules of changes

**Qualifications**:

- Up to 2 years of experience in a Technology Infrastructure role, understanding the change management process
- Deductive Reasoning, proactive and with ability to use own initiative and take lead to devise creative solutions
- Should demonstrate a commitment to quality and attention to detail
- Strong problem-solving skills and analytical approach
- Strong communication, both written and verbal
- Customer service skills
- Basic Microsoft Work, PowerPoint and Excel working skills
- Advanced proficiency in English language
- Bachelor's/University degree in computer science
- ITIL certification
- **Job Family Group**:
Technology
- **Job Family**:
Infrastructure
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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