Collections Representative Ii

hace 1 semana


San José, Costa Rica Clicklease A tiempo completo

Clicklease is a FinTech company focused on disrupting the $1+ trillion financial services industry.
Our proprietary technology platform and machine-learning decisioning algorithms are changing the face and pace of commercial equipment finance.
We are building a best-in-class team to provide top notch service to customers, partners, and team members.
We are looking for experienced Collections Representatives who are dynamic, competitive, and results driven, to join our Collections department.
If you're skilled in conflict resolution, negotiation, problem-solving we'd love to have you join our team.
THE IDEAL CANDIDATE WILL POSSESS THE QUALITIES BELOW:

- Strong communication skills in English; written and verbal
- Able to handle business owners and other strong-willed individuals with ease
- Ability to multi-task and perform under pressure
- Must be analytical and a critical thinker
- Enjoys working in an environment where deadlines are important
- Excellent time-management skills; able to prioritize
- Competent knowledge of Microsoft Outlook, Excel, and Word
- Contributes to the culture of Clicklease as a team player; lives the Clicklease values
- Consistently brings an engaged, positive attitude and likes to win

RESPONSIBILITIES:

- Collect on past due balances and educate the customer on how to avoid future late fees
- Make outbound calls to existing customers daily
- Evaluate account performance utilizing daily reports
- Document each communication quickly and accurately
- Perform skip-tracing on "no contact" accounts
- Other duties may be as assigned as needed

QUALIFICATIONS:

- MUST have excellent English communication skills—C1 or above
- Minimum of 2 years of experience as a collections representative
- Outstanding communication and negotiation skills
- At least 1 year of experience in the financial industry
- Retail or wholesale industry experience preferred—equipment finance a plus
- Tech savvy and experienced with CRM software

BENEFITS:

- Life and private medical insurance
- Personal days
- US dollars salary paid
- Access to technical training
- Growth opportunities
- Amazing office culture
- Company sponsored events



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