OTC Manager

hace 4 semanas

San José, Costa Rica MSD A tiempo completo

**Job Description**:
The Collections Manager performs the following activities but is not limited to

**Responsibilities**:

- Manage a team of collections analysts to ensure SLAs, targets and collections strategies are met/performed as agreed. Responsible for HR activities such as one on ones, Performance issues, team motivation, work balance, etc
- Ensure team meets process compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity
- Monitors the collections strategy to make sure that calls/follow ups are attended and/or performed as expected. Manages capacity vs volumes, identifies and escalates issues affecting performance.
- Escalate and communicate issues to Sr. management as appropriate
- Identifies and implement process improvements opportunities
- Perform ad hoc analyses per management discretion
- Assist on audit requests as required

**Requirements**:

- Bachelor’s Degree in Business Administration, Accounting or Finance
Fluent in English (100%)
- Minimum of 5 years of experience in a finance or accounting department of a multinational company
- Business-level English and Spanish language skills (speaking and writing) - required
- Experience using SAP - desired
- Familiarity with US GAAP - preferred
- Minimum of 5 years of leadership experience - desired
- Customer Service experience

**Skills**
- Problem solving and analytical skills with a proactive management style to implement new processes
- Knowledge of business processes supported by transaction processing capabilities
Ability to work independently, capable of handling multiple projects and deadlines simultaneously
- Solid communication, interpersonal, and organization skills required
- Ability to build, lead, and manage an effective team of highly qualified and culturally diverse professionals
- Have considerable experience with customer negotiations
- Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
- Strong communication, interpersonal, and organization skills required
- Intermediate to Advanced PC skills (MS Excel, Word, PowerPoint) required
- Demonstrated commitment to education and professional development
Ability to operate independently and remain focused through change or uncertainty

**Search Firm Representatives Please Read Carefully**

**Employee Status**:
Regular

**Relocation**:
No relocation

**VISA Sponsorship**:
**Travel Requirements**:
**Flexible Work Arrangements**:
**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Number of Openings**:
1
**Requisition ID**:R204739

  • OTC Portfolio Manager

    hace 16 horas

    San José, San José, Costa Rica Msd A tiempo completo

    About Msd's Financial Operations TeamMsd's financial operations team is seeking a highly skilled OTC Portfolio Manager to join our team. As an integral part of our operations, this role will be responsible for managing various functions within the OTC area.Key qualifications include:Experience with portfolio management and financial operationsStrong...

  • Business Process Specialist

    hace 20 horas

    San José, San José, Costa Rica Msd A tiempo completo

    The OTC Portfolio Manager will oversee functions in the OTC area related to accounts receivable and finance, portfolio management, projects, migration, implementation and improvement of processes, dispute resolution, communication with clients and compliance with policies.Key responsibilities include:Managing simultaneous processesTracking progress and...

  • Order to Cash Operations Manager

    hace 2 días

    San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completo

    **Job Summary**We are looking for an experienced Finance Billing Analyst to join our team in Heredia, Costa Rica.In this role, you will be responsible for delivering effective and efficient finance transactional processes, ensuring compliance with all Global Credit policies and procedures. You will also play a key role in proactive customer relationship...

  • Resolution Center Manager

    hace 4 días

    San José, Costa Rica MSD A tiempo completo

    **Resolution Center Manager Job Description** We are looking for a skilled StS (Source to Settle) Resolution Center Manager who can lead our representatives to better performance and improve service quality The StS Resolution Center Manager will assist in establishing team objectives, provide representatives with opportunities to expand their knowledge of...

  • Resolution Center Manager

    hace 2 días

    San José, San José, Costa Rica Msd A tiempo completo

    **Resolution Center Manager Job Description**We are looking for a skilled StS (Source to Settle) Resolution Center Manager who can lead our representatives to better performance and improve service qualityThe StS Resolution Center Manager will assist in establishing team objectives, provide representatives with opportunities to expand their knowledge of...

  • Financial Services Operations Manager

    hace 3 días

    San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completo

    About the RoleThis position is part of our DBS - GBS Finance team, responsible for leading the month-end, quarter-end, and year-end processes. The ideal candidate will have a strong background in accounting, finance, or a related field, with experience managing teams and working collaboratively with stakeholders.The successful candidate will lead the team...

  • Transactional Finance Assistant Manager

    hace 2 semanas

    San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organisation.****To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day.**Come be a part of this journey****BAT COSTA RICA** **IS LOOKING FOR A TRANSACTIONAL FINANCE ASSISTANT MANAGER****SENIORITY LEVEL**:Junior Level Manager**FUNCTION**:...

  • Senior Finance Operations Manager

    hace 16 horas

    San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    **Job Overview:**We are looking for an experienced Operations Excellence Director to join our team at Amzn Support Srvcs Costa Rica. As a key member of our finance operations team, you will play a crucial role in driving process excellence and improving operational efficiency.Key Responsibilities:Set and improve policies and procedures, maintaining full...

  • Sr Manager

    hace 21 horas

    San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    CA, CPA or CWA, with 18+ or more years of relevant Finance and/or Operational experience.Excellent People Management skills with an ability to influence to meet goalsStrong presentation and written communication skills are essential, as is the ability to build effective partnerships with senior leaders across a variety of groups throughout AmazonStrong...

  • Finance Operations Project Manager

    hace 5 días

    San Francisco, Heredia, Costa Rica Aligntech A tiempo completo

    About Align TechnologyAs a leader in the medical device industry, Align Technology is dedicated to revolutionizing the dental and orthodontic industries. Our innovative technology, tools, and treatment options help dental professionals worldwide achieve exceptional results.The RoleWe are seeking an experienced Senior Project Business Analyst to join our...

  • Order To Cash Manager

    hace 4 días

    San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    Job DescriptionWhat you get to do in this role:This is an exciting opportunity to lead a recently formed team of Order To Cash professionals In Heredia.Costa Rica.You will manage a team of 10 direct reports to ensure a smooth and efficient department across the functions of Order Management, Cash Collections, Customer Credit Management and Customer Support,...

  • Trilingual Junior Order-to-cash Accountant

    hace 3 semanas

    San Rafael, Costa Rica Swarovski A tiempo completo

    At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. Our Global Business Services (GBS) Spoke, based in San Jose, Costa Rica, is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio,...